Melinda Carder
Elyria
Summary
Results-driven professional with expertise in customer service and training development. Proven ability to enhance team performance through effective training materials and operational efficiency. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Dollar General
Elyria
02.2024 - 01.2025
- Trained new employees on operational procedures and customer service standards.
- Developed training materials to enhance team performance and product knowledge.
- Facilitated team meetings to foster communication and encourage collaboration.
- Supported budget planning and monitoring to ensure financial efficiency.
Customer Service Representative
Health Plan One
Shelton
12.2023 - 02.2024
- Resolved customer inquiries regarding health plan options and benefits efficiently.
- Assisted clients with enrollment processes, ensuring seamless transitions into health plans.
- Collaborated with cross-department teams to streamline customer service processes.
- Utilized CRM systems to track customer interactions and enhance service efficiency.
- Inbound/Outbound Calling
Assistant Manager
Stop N Stor Storage
Elyria
03.2019 - 03.2020
- Trained new employees on operational procedures and customer service standards.
- Developed training materials to enhance team performance and product knowledge.
- Assisted in implementing process improvements to streamline daily operations.
- Facilitated team meetings to foster communication and encourage collaboration.
Machine Operator
Beckett Air
North Ridgeville
02.2018 - 02.2019
- Operated machinery efficiently to meet production schedules and quality standards.
- Conducted routine maintenance checks to ensure optimal machine performance.
- Monitored production processes to identify areas for improvement and efficiency.
- Assisted in training new operators on machinery and safety protocols.
Machine Operator
Beckett Gas
North Ridgeville
02.2016 - 07.2017
- Operated machinery efficiently to meet production schedules and quality standards.
- Conducted routine maintenance checks to ensure optimal machine performance.
- Assisted in training new operators on machinery and safety protocols.
- Collaborated with team members to streamline operations and reduce downtime.
Education
High School Diploma -
Life Skills Center Of Elyria
Elyria, OH01-2010
Skills
- Customer service
- Training development
- Sales support
- Time management
- Collaboration skills
- Problem solving
- Operational efficiency
- Sales reporting
- Customer relations
Timeline
Assistant Manager
Dollar General
02.2024 - 01.2025
Customer Service Representative
Health Plan One
12.2023 - 02.2024
Assistant Manager
Stop N Stor Storage
03.2019 - 03.2020
Machine Operator
Beckett Air
02.2018 - 02.2019
Machine Operator
Beckett Gas
02.2016 - 07.2017
High School Diploma -
Life Skills Center Of Elyria