Melinda Michael
Indepedence,KY
Overview
8
8
years of professional experience
Work History
Customer Service Real Id
Kentucky Transportation Cabinet
Independence, KY
07.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
Customer Service Representative
Zimmer Motors
Burlington, KY
03.2024 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Assistant Manager/Assistant Kitchen Manager
Kenton County Detention Center
Independence, KY
07.2023 - 02.2024
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
Front Desk Receptionist
Orthodontic Specialist
Cincinnati , OH
06.2023 - 09.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Direct Manager
Cincinnati Enquirer
Cincinnati, OH
06.2016 - 06.2020
- Monitored and evaluated employee performance, providing feedback and guidance to ensure high-quality standards.
- Provided direction and mentoring to direct reports, helping them develop their skillsets and career paths.
- Conducted regular meetings with staff to discuss job expectations, provide feedback, and set individual goals.
Education
Bachelor of Science - Correctional Program
University of Phoenix
Tempe, AZ08-2029
High School Diploma -
William Henry High School
Harrison Ohio05-1995
Skills
- Problem resolution
- Quality assurance
- Relationship building
- Verbal communication
- Cultural awareness
- Training & Development
- Customer service
- Self-Directed
- Dependable and responsible
- Active listening
Timeline
Customer Service Real Id
Kentucky Transportation Cabinet
07.2024 - Current
Customer Service Representative
Zimmer Motors
03.2024 - 07.2024
Assistant Manager/Assistant Kitchen Manager
Kenton County Detention Center
07.2023 - 02.2024
Front Desk Receptionist
Orthodontic Specialist
06.2023 - 09.2023
Direct Manager
Cincinnati Enquirer
06.2016 - 06.2020
Bachelor of Science - Correctional Program
University of Phoenix
High School Diploma -
William Henry High School
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