Melinda Caudill

whiole working at amazon i became one of the top packers in our building. i then became a learning ambassador

• Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
• Proved successful working within tight deadlines and a fast-paced environment.
• Collaborated with team members to achieve daily goals and meet company objectives.
• Completed daily orders with expert packing of shipments.
• Complied with safety, health, and environmental regulations as prescribed by law.
• Trained new employees on proper packing and labeling techniques and to apply best practices.
• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
• Inspected items for defects and damage.

• Handled day-to-day customer contact via phones, faxes, and emails.
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Monitored customer service calls to verify representatives' adherence to service standards and best practices.
• Supervised large teams with guidance, support and direction for high-quality customer care.
• Coached and mentored service representatives to deliver polite, professional customer interactions.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Counted and labeled prescriptions with correct item and quantity.
• Entered and processed patients' prescriptions into internal system.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Collected co-payments or full payments from customers.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.