Melinda Chapa

• Monitored emails, organized inbox, and prioritized messages for clients and public insurance adjusters.
• Answered and screened calls to provide information, schedule client inspection appointments and take detailed messages.
• Completed insurance business correspondence, transcription, and data entry to claim wizard.
• Served as a vital point of contact in the virtual office environment, fostering strong relationships with clients, colleagues, and insurance carriers.
• Contributed to streamlined financial processes by tracking expenses, processing invoices, and maintaining detailed budget records.
• Enhanced client satisfaction by providing timely and accurate administrative support in a virtual office environment.
• Assisted in the development of marketing materials, contributing to improved brand visibility and customer engagement.
• Maintained strong professional relationships with clients through consistent follow-ups on requests or potential opportunities for collaboration.

J5 Restore LLC

Office Administrator/ January 2020-Current

• Keeping track of all jobs

• Producing digital contracts based on handwritten contracts.

• Documenting pending and completed work of each project: roof, fence, painting, etc.

• Accounts payable: money owed to subcontractors

• Accounts receivable: checks received from clients; funds owed by clients

• Sending clients invoices for balance owed

• Making copies of documents and filing to ensure that hard copies of all project documents are

easily accessible.

• Tracking and filing invoices from vendors

• Communicating with clients

• Organization of files

• Marketing to google ads, lead generation

• Maintain a professional, yet friendly atmosphere in the leasing office and other areas where

prospective applicants and residents meet.

• Inspect models and ready vacancies daily to ensure cleanliness.

• Answers incoming phone calls from prospective new residents, current residents,

vendor/suppliers, etc. Transfer calls to Assistant property manager or Community Property

Manager when appropriate.

• Greet prospective residents, qualify, and determine their needs and preferences, professionally

present the community and specific apartment(s) while pointing out features and benefits.

• Complete Guest information form on all prospects, send thank you notes and perform follow up.

• Enter phone and walk in traffic from guest cards into the computer daily.

• Maintains awareness of local market conditions and trends. Contributes ideas to manager for

marketing property and improving resident satisfaction.

• Conducts outreach marketing weekly or as assigned by Community Property Manager

• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
• Conducted thorough market research to stay informed of current trends and competitor offerings.

• Shows and Lease apartment homes to prospect residents and support property marketing plan.

• Complete lease form or agreement and collect rental deposit.

• Responsible for ensuring the model apartment and target apartment are ready to show; responsible

for maintaining work area and office clean and orderly manner; need to have awareness of curb

appeal of the property.

• Thorough knowledge of lease terms, specification, and all policies.

• Knowledgeable of required telephone and sales techniques.

• Fully informed of current rental rates, size, location, and all amenities of property.

• Develop full knowledge of application information required, screening process and policies

regarding rental.

• Responsible for proper maintenance of all resident and property files.

• Courteous, efficient handling of resident request and complaints.

• Responsible for reporting unusual or extraordinary circumstances regarding the property or

residents.

• Responsible for seeking educational opportunities and self-improvement for personal growth and

development.

• Responsible for checking in all packages that are delivered to our residents.

• Responsible to do a walk through before our resident move into their home, to make sure

everything in good condition for our new residents.

• Assisting assistant manager in collection of delinquents rents.