Melinda Character
Brooklyn Park,MD
Summary
Results-driven professional with a versatile background in customer service and IT. Known for strong attention to detail and relationship building, consistently enhancing service delivery and upholding client confidentiality.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
48
48
years of professional experience
Work History
Caretaker
Self-employeed
12.2010 - 08.2025
- Provided compassionate care and support to clients in daily living activities.
- Maintained cleanliness and organization in living spaces for optimal comfort.
- Assisted with medication management and adherence to prescribed schedules.
- Provided compassionate care to family members, ensuring emotional and physical well-being.
- Coordinated daily activities and schedules, enhancing family cohesion and support systems.
- Developed personalized care plans based on individual needs and preferences.
Customer Service Representative
Unum Life Insurance
09.2004 - 06.2008
- Resolved customer inquiries efficiently through effective communication and product knowledge.
- Trained new team members on systems, processes, and best practices for customer interactions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
IT Specialist
Merrill Lynch
09.1989 - 04.2004
- Implemented IT solutions to enhance operational efficiency across departments.
- Provided technical support and training for end-users, improving system utilization rates.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
Securities Operations Service Specialist
United Virginia Bank
04.1977 - 05.1989
- Processed securities transactions efficiently, ensuring accuracy and compliance with regulatory requirements.
- Coordinated client communications to resolve inquiries and enhance service delivery.
- Efficiently managed multiple priorities while maintaining strong attention-to-detail skills necessary for accurate processing.
- Upheld a strong commitment to client confidentiality and security by adhering strictly to industry best practices and regulations regarding the handling of sensitive information.
Education
Microsoft Certified Engineer - IT Network Security
Citone Institute
Iselin, NJ05-1995
Bachelor of Science - Political Science
Rutgers University
New Brunswick, NJ06-1976
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Customer relations
- Relationship building
Timeline
Caretaker
Self-employeed
12.2010 - 08.2025
Customer Service Representative
Unum Life Insurance
09.2004 - 06.2008
IT Specialist
Merrill Lynch
09.1989 - 04.2004
Securities Operations Service Specialist
United Virginia Bank
04.1977 - 05.1989
Microsoft Certified Engineer - IT Network Security
Citone Institute
Bachelor of Science - Political Science
Rutgers University