Melinda Christian
Huntington,West Virginia
Summary
Recruiting Coordinator focused on keeping applicants organized, handling contacts and arranging interviews. Precise in updating records, coordinating tests and eliminating unqualified candidates.
Overview
21
21
years of professional experience
Work History
Recruiting Coordinator
Amazon
01.2022 - 06.2023
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reached out to qualified referral candidates to obtain applications.
- Scheduled 3-5 interviews each week.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Coordinated incoming job requisitions and applications.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume
Customer Service Representative
Amazon
11.2019 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
Retention Agent
DIRECTV
04.2011 - 06.2019
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Assisted product development to build exciting customer offerings, increasing repeat business.
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted service strategies to meet them.
Insurance Agent
Nationwide
03.2002 - 06.2010
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Education
High School Diploma -
Beaufort High School
Beaufort, SC06.1989
Skills
- Persuasion Skills
- Industry-Specific HR Regulations
- Candidate Tracking
- Advanced Arrangements
- Excel Spreadsheets
- Recruitment Management
- Onboard New Hires
- Complaint Handling
- Administrative Skills
Timeline
Recruiting Coordinator
Amazon
01.2022 - 06.2023
Customer Service Representative
Amazon
11.2019 - 01.2022
Retention Agent
DIRECTV
04.2011 - 06.2019
Insurance Agent
Nationwide
03.2002 - 06.2010
High School Diploma -
Beaufort High School