Summary
Overview
Work History
Education
Skills
Timeline
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Melinda Coleman

East Orange,NJ

Summary

Dynamic professional with a proven track record at Uber Eats, excelling in customer engagement and punctuality. Recognized for maintaining exceptional service quality and positive reviews. Demonstrated flexibility and situational awareness in fast-paced environments, ensuring efficient operations and high customer satisfaction. Skilled in driving safety and effective time management.

Professional hospitality leader with deep expertise in guest relations and service excellence. Adept at fostering team collaboration and ensuring seamless operations in fast-paced environments. Strong communication and problem-solving skills, with focus on adaptability and delivering outstanding guest experiences. Known for reliability and consistency in meeting high standards.

Overview

13
13
years of professional experience

Work History

Uber Partner

Uber Eats
05.2023 - 05.2025
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.

Packer

FedEx
01.2022 - 05.2023
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Head Hostess

Panda Express
03.2013 - 06.2015
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Cashier

McDonald's
05.2012 - 09.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Meal Prep

Blue Apron LLC
08.2012 - 12.2012
  • Assisted with meal prep, making and serving items such as salads, in-house dressings and specialty drinks.
  • Implemented portion control measures consistently during meal prep, minimizing waste while satisfying guest expectations.
  • Streamlined meal prep processes by organizing workstations efficiently and assembling dishes according to standardized recipes.
  • Streamlined meal prep processes, allowing for quicker service times during peak hours.
  • Organized bulk food storage areas to improve accessibility for faster meal prep times.

Education

High School Diploma -

John Adam’s High
Ozone Park, NY
06-2011

Skills

  • Flexibility
  • Punctuality
  • Cleanliness
  • Situational awareness
  • Driving safety
  • Customer engagement
  • Emergency response

Timeline

Uber Partner

Uber Eats
05.2023 - 05.2025

Packer

FedEx
01.2022 - 05.2023

Head Hostess

Panda Express
03.2013 - 06.2015

Meal Prep

Blue Apron LLC
08.2012 - 12.2012

Cashier

McDonald's
05.2012 - 09.2013

High School Diploma -

John Adam’s High

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