Melinda Cruz
Pepeekeo
Summary
Detail-oriented individual with exceptional communication and Tech-savvy. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Optometric Technician
Eye Care Hawaii
Hilo, HI
10.2025 - Current
- Assisted in conducting preliminary vision tests and screenings for patients.
- Prepared examination rooms, ensuring cleanliness and availability of necessary equipment.
- Managed patient records accurately using electronic health record systems.
- Educated patients on contact lens insertion, removal, and care procedures.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Pharmacy Technician
CVS/Longs Drugs
Hilo, HI
05.2025 - 10.2025
- Processed prescription medications accurately to ensure patient safety and compliance with regulations.
- Assisted pharmacists in managing inventory levels, reducing medication discrepancies and improving workflow efficiency.
- Educated patients on medication usage and potential side effects, enhancing understanding and adherence to treatment plans.
- Collaborated with healthcare professionals to address patient inquiries, fostering a supportive care environment.
- Operated pharmacy software systems for prescription processing and record management, ensuring data integrity and accessibility.
- Maintained cleanliness and organization of pharmacy workspace, contributing to a safe and efficient operational environment.
Optometric Technician
Eyeland Wellness
Kailua-Kona, HI
01.2025 - 10.2025
- Assisted in conducting preliminary vision tests and screenings for patients.
- Prepared examination rooms, ensuring cleanliness and availability of necessary equipment.
- Managed patient records accurately using electronic health record systems.
- Educated patients on contact lens insertion, removal, and care procedures.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Sales Associate
Tjmaxx
09.2024 - 05.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Executed visual merchandising standards to promote sales and product visibility.
- Trained new associates on customer service protocols and operational procedures.
- Processed transactions efficiently while ensuring accuracy in cash handling.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
Centene
Hilo, HI
01.2024 - 01.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track interactions and ensure timely follow-ups.
- Assisted in developing training materials for new team members to enhance service quality.
- Collaborated with cross-functional teams to streamline processes and improve customer satisfaction.
- Conducted regular product knowledge sessions to ensure accurate information delivery to clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered consistent support during high-volume periods, maintaining service excellence standards.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Optometric Technician
Hawaii Retina
Hilo, HI
05.2021 - 01.2023
- Supported optometrists during eye examinations by documenting findings and observations.
- Scheduled patient appointments efficiently, optimizing daily workflow and reducing wait times.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Assisted with dilating patients or using eye medications when directed by optometrist.
Optometrist Technician
DAR Enterprises
Hilo, HI
02.2018 - 05.2021
- Conducted preliminary eye examinations and assessed visual acuity for patient diagnostics.
- Managed patient records using electronic health record (EHR) systems for accurate tracking.
- Assisted optometrists with various procedures, ensuring high standards of patient care.
- Educated patients on proper contact lens usage and ocular health maintenance.
Cashier/Clerk Trainer
Cvs/Long's Drugs
Hilo, HI
08.2014 - 05.2018
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and recommendations.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with team members to ensure smooth store operations.
- Assisted customers with inquiries and transactions, enhancing overall shopping experience.
- Processed cash and credit transactions accurately, ensuring financial integrity at point of sale.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
Education
High School Diploma -
Waipahu Community School For Adults
Hilo, HI01.2012
Skills
- Appointment scheduling
- Diagnostic imaging
- Glaucoma screening
- Optometric equipment operation
- Supply restocking
- Appointment setting
- Medical history documentation
- Customer service
- Problem-solving
Timeline
Optometric Technician
Eye Care Hawaii
10.2025 - Current
Pharmacy Technician
CVS/Longs Drugs
05.2025 - 10.2025
Optometric Technician
Eyeland Wellness
01.2025 - 10.2025
Sales Associate
Tjmaxx
09.2024 - 05.2025
Customer Service Representative
Centene
01.2024 - 01.2025
Optometric Technician
Hawaii Retina
05.2021 - 01.2023
Optometrist Technician
DAR Enterprises
02.2018 - 05.2021
Cashier/Clerk Trainer
Cvs/Long's Drugs
08.2014 - 05.2018
High School Diploma -
Waipahu Community School For Adults