MELINDA DAY
Hanover,USA
Summary
Dedicated professional with experience in high-volume, fast-paced environments. Delivers friendly, knowledgeable service while managing multiple tasks. Handles financial transactions, maintains organized workspaces, and fosters positive relationships with guests and team members.
Overview
30
30
years of professional experience
Work History
School Secretary
Hanover Elementary School
Hanover , MN
10.2024 - Current
- Serve as the primary point of contact for students, parents, staff, and visitors, providing excellent customer service and maintaining a welcoming environment.
- Manage phone calls, emails, and in-person inquiries, directing them to appropriate staff and resolving issues efficiently.
- Maintained accurate student records, attendance, and office documentation, ensuring compliance with school policies.
- Coordinate schedules, appointments, and meetings for administrators and staff.
- Supported school events, communications, and correspondence, including newsletters, morning announcements, memos, and parent notifications.
- Assisted with office operations, including filing, data entry, and supply management, to ensure an organized and efficient work environment.
BCHS Concession Stand/Ticket Agent
District #877
Buffalo, MN
09.2022 - Current
- Greet guests with a smile and provided friendly, knowledgeable service.
- Manage multiple tasks simultaneously and completed all assigned duties each shift.
- Provided customer service by selling tickets, answering questions, and distributing programs.
- Sold admission, processed payments, and issued tickets.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned duties for various positions and provided backup at key times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
BCMS Track and Field Coach
Buffalo Community Middle School, District #877
Buffalo, MN
04.2021 - Current
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Developed positive relationships with athletes, parents, school and the community.
- Teach foundations that allow for a transition to high school track with movement competency.
- Expose them to an array of events and give a clear picture of both Track and Field.
- Engage the athletes and teach them the fundamentals of the sport.
- Created a database for our athletes to sign up for events.
Health Office Paraprofessional
Hanover Elementary School
Hanover, MN
12.2018 - Current
- Established a trusting and wonderful relationship with teachers and students through conversations and frequent positive interactions.
- Adult and Child CPR Certified and First Aid Training.
- Maintain at all times confidentiality of students.
- Administers first aid to sick or injured students according to School District and State guidelines. Determines whether students should remain in the health office.
- Maintains current health and accident information on students, while updating related reports, records, charts, and logs.
- Performs miscellaneous clerical duties for the health office including: data entry, typing, filing, phone calls, and ordering supplies.
- Administers medications authorized by a physician, while complying with State guidelines.
- Reports health status of students to District Health Nurse, staff, bus drivers, and parents as required.
- Provides special medical care such as: conducting blood sugar analysis through finger pricks, administering physical therapy consistent with treatment plans.
Instructional Educational Support Professional
Hanover Elementary School
Hanover, MN
09.2023 - 10.2024
- Organize science materials, ordering supplies, keep science kits filled.
- Provides for small-group instruction, in conjunction with teacher-prepared lesson plans.
- Supports individualized student instructional and behavioral plans.
- Assist students with use of computers and other technology.
- Provided individualized reading, writing and math instruction to support student development.
- Administers make-up tests and lessons to students.
- Collaborates and communicates with classroom teachers to support instruction.
- Review lesson plans assist with preparation of instructional tools and materials.
- Monitored student classroom and outdoors activities to promote student safety.
- Greet students, staff, and parents at the North door during morning drop off.
Special Education Paraprofessional
Hanover Elementary School
Hanover, MN
12.2018 - 06.2023
- Collaborated with teachers and specialists to assess student progress.
- Alerted instructor to student behavior or issues requiring intervention.
- Supported teacher in development of individual learning strategies.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Provided individualized reading, writing and math instruction to support student development.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Offering student support through special accommodations, extra assistance, and assessments.
- Monitored student classroom and outdoors activities to promote student safety.
- Work with case managers to promote positive behavior and academic learning for students.
- Assisted 2 to 5 students in their classes to ensure they stay on task and complete assignments.
Sales Floor Team Leader
Target Corporation
Lakeville, MN
09.2011 - 09.2013
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Oversee the daily operations of sporting goods; toys; luggage; furniture; and domestics merchandise departments.
- Planned, prepared, and completed adjacency's, sales plans, and plan-o-grams according to Target Corporate merchandising directive.
- Communicate and maintain relations with vendors.
- Auditing/Merchandising to ensure they are most visible to the guest's eye.
- Evaluate performance of sales floor team members, providing feedback, writing and conducting reviews, recommending and administering counseling and corrective action.
- Build relationships with customers and community to promote long term business growth.
- Contributed to team objectives in a fast-paced environment.
District Auditor of Internal Controls Group
FedEx Office
Bloomington, MN
02.2007 - 05.2011
- District Auditor for 31 centers and 2 on-site centers generating $40 million in sales in 3 states.
- Coordinated with FedEx Office Headquarters in Dallas, TX to create, enhance, and deliver a CAS Program.
- Coached, trained and provided feedback to managers on performance and adherence to FedEx policy and procedures.
- Provide employees with the resources needed to accomplish results.
- Assisted in the assessment and management of business and risk, made recommendations on improving internal controls and provided bottom-line oriented solutions.
- Educated staff about findings and implemented training to prevent recurrence of issues.
Assistant Manager of Retail
FedEx Office
Edina, MN
02.2001 - 02.2007
- Performed administrative duties including scheduling, payroll management training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls.
- Evaluated the efficiency and productivity of team members in creating positive customer experiences.
- Created a customer-focused environment in all areas of the stores including production, retail, and self-service, shipping, and monitoring the center ensuring a clean and professional environment.
- Uphold company customer service standards to provide customers with outstanding service and friendly environment.
- Responsible for communication with managers and team members about daily, weekly, and monthly goals including performance to plan, key performance metrics, customer issues and company initiatives.
- Received recognition of Presidents Club for 2 years.
Assistant Manager
Champps Americana
Richfield, MN
06.1996 - 02.2001
- Ensured the bar meets legislative regulations.
- Managed daily inventory control and weekly inventory audit, maintaining supplier and vendor relations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept the facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Responsible for interviewing, selection of candidates, hiring and training staff.
- Supervised everyday functions and ensured cost effective operations.
- Maintained mentorship through continued focus on personal development, which resulted in multiple management positions.
Education
Marketing -
Metropolitan State University
Saint Paul, MNSaint Paul, MN
Elementary Education -
St. Cloud State University
St. Cloud, MNSt. Cloud, MN
Skills
- Staff orientation and training
- Flexible
- Positive interactions
- Team leadership
- Verbal and written communication
- Great attention to detail
- Coaching and mentoring
- Excellent teamwork skills
- Ability to remain calm and patient
- Multitasking and time management
- Interoffice communications
- Customer relations and communications
Timeline
School Secretary
Hanover Elementary School
10.2024 - Current
Instructional Educational Support Professional
Hanover Elementary School
09.2023 - 10.2024
BCHS Concession Stand/Ticket Agent
District #877
09.2022 - Current
BCMS Track and Field Coach
Buffalo Community Middle School, District #877
04.2021 - Current
Health Office Paraprofessional
Hanover Elementary School
12.2018 - Current
Special Education Paraprofessional
Hanover Elementary School
12.2018 - 06.2023
Sales Floor Team Leader
Target Corporation
09.2011 - 09.2013
District Auditor of Internal Controls Group
FedEx Office
02.2007 - 05.2011
Assistant Manager of Retail
FedEx Office
02.2001 - 02.2007
Assistant Manager
Champps Americana
06.1996 - 02.2001
Marketing -
Metropolitan State University
Elementary Education -
St. Cloud State University