Melinda Duncan
Astoria,OR
Summary
Organized and dependable professional who excels at processing high volumes of error-free transactions and meeting scorecard goals. Strong managerial skills and able to multi-task effectively.
Overview
13
13
years of professional experience
Work History
Human Services Specialist 3
Oregon Department of Human Services
Astoria, OR
07.2018 - Current
- Interviewing applicants and assessing needs for SNAP, medical, TANF, and ERDC programs.
- Determining eligibility for various programs and authorizing benefits.
- Providing resources and referrals, as well as follow-up communications as needed.
Customer Service Representative
Farmer's Insurance
Astoria, OR
05.2016 - 06.2018
- First point of contact for new and returning policyholders.
- Handling customer inquiries re: billing and policies, processing payments and policy changes, and maintaining accurate records.
- Identifying and cross-selling additional products and services, and generating leads.
General Manager
Port Of Call
Astoria, OR
12.2014 - 05.2016
- Oversee daily operations (including payroll, A/P, A/R, HR, purchasing, and primary contact for suppliers and vendors) and scheduling for front and back of house staff.
- Organize and oversee events, coordinating with DJs and catering staff.
- Manage budget and track sales while maintaining a safe and compliant environment.
Assistant Branch Manager
Columbia Bank
Warrenton, OR
09.2012 - 07.2015
- Managed opening and closing times for the Warrenton branch.
- Processed customer transactions. Trained employees on cash drawer operation. Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Examined checks for identification and endorsements. Processed treasury, tax and loan payments.
- Reported daily overages and shortages to the operations department.
- Maintained confidentiality of bank records and client information.
- Delivered prompt, accurate and excellent customer service.
Skills
- Exceptional Customer Service and Strong Work Ethic
- Excellent Communication Skills, Reliable, Friendly, and Energetic
- Sales Expertise and Inventory Management Background
- MS Office Proficient
Timeline
Human Services Specialist 3
Oregon Department of Human Services
07.2018 - Current
Customer Service Representative
Farmer's Insurance
05.2016 - 06.2018
General Manager
Port Of Call
12.2014 - 05.2016
Assistant Branch Manager
Columbia Bank
09.2012 - 07.2015