Melinda Fleurival
Tampa
Summary
Dynamic professional with experience at Maximus Call Center, excelling in customer service and complaint resolution. Proven ability to manage high-stress situations while maintaining professionalism. Skilled in Microsoft Office Suite and adept at multitasking, enhancing customer loyalty through effective communication and problem-solving. Committed to delivering exceptional service and support.
Overview
4
4
years of professional experience
Work History
Substitute Teacher
Kelly Educational Services
Tampa, FL
07.2023 - Current
- Managed classroom behavior to foster a positive learning environment.
- Adapted instructional methods to accommodate various learning styles.
- Collaborated with teachers to ensure continuity in educational delivery.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Customer Service Representative
Maximus Call Center
Tampa, FL
07.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assist Medicare beneficiaries with information on parts A-D, premiums, enrollments, and coverage rules.
- Navigate CMS-complaint systems to verify and update beneficiary data.
- Handle high-volume inbound/outbound calls, emails, and chats.
Warehouse Associate
Amazon
Tampa, FL
03.2022 - 11.2022
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Education
Associate of Science - Phlebotomy
Concorde Career College
Tampa, FL04.2024
High School Diploma -
King High School
Tampa, FL05.2022
Skills
- Customer Service & Complaint Resolution
- Microsoft Office Suite (Word, Excel, Powerpoint)
- Multitasking & Time Management
- Strong Communication & Problem Solving Skills
- CRM Systems & Data Entry
Timeline
Substitute Teacher
Kelly Educational Services
07.2023 - Current
Customer Service Representative
Maximus Call Center
07.2022 - 09.2023
Warehouse Associate
Amazon
03.2022 - 11.2022
Associate of Science - Phlebotomy
Concorde Career College
High School Diploma -
King High School