Melinda Gonzales
Forney,Tx
Summary
Proactive and goal-oriented professional with a proven track record of excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to make valuable contributions to organizational growth. Effective at prioritizing tasks and meeting deadlines.
Overview
16
16
years of professional experience
Work History
Timekeeper
Dallas Veterans Medical Center
09.2019 - Current
- Verified timekeeping records and handled any discrepancies with employees.
- Researched and resolved time discrepancies.
- Processed payrolls on regular basis for more than 75 employees.
- Checked accrued hours against listed hours for leave time.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Generated reports to track employee overtime.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Admit and Discharge Ward Clerk
VA Medical Center
12.2012 - Current
- Prepare admission paperwork, including admit order, patient labels, lab labels, wristband
- Contact pre-admit team member to begin the admission process
- Collaborate with bed control to arrange for bed assignment, notify pre-admit of same
- Insure discharge appointments are made in a timely manner by coordinating with MAS and/or nursing on each unit involved
- Coordinate with PAS escort timely arrival of the patients to the discharge center
- Prepare discharge paperwork, including discharge instructions
- Confer with discharge RN to insure timely discharges
- Meet and greet all Veterans, guest, and staff upon presentation to the admit/discharge center
- Monitors, request, scan and update patient insurance information via ICB-NTX-live
- Answer all phone lines in the center
- A high degree of customer service i.e.; tact, poise and diplomacy is used in dealing with veterans who may have multiple health problems, and may be frustrated with the admission/discharge process
- Trains new staff and retrains current staff to the Admission/Discharge center and first floor
- A caring, compassionate and sensitive manner is essential in all customer service contact
- Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of the admission/discharge center
- Organizes computerized data sets, and retrieves computerized data
- Coordinates incoming data from a variety of sources
- Reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate
- Enters pertinent information into an automated tracking system
- Maintains automated system of program-specific data to track data for the discharge center
Ward Clerk, 5C100’s and 5C400’s
VA Medical Center
11.2008 - 12.2012
- Processes incoming calls and electronic messages
- Answers questions regarding patient’s eligibility for services
- Provide exceptional administrative support for In-patient movements, gains, losses, transfers
- Keep area stocked with wrist bands, paper, pens and medical forms
- Trains new staff and retrains current staff on the SOP of the wards 5C-100 and 5C-400
- Contacts proper specialty staff as needed/requested
- Reporting death, lodger and AMA’s
- Verifies orders ensuring timeliness of care, anticipated discharge, follow-up care and labs ordered
- Communicates with the medical staff, patients and patient’s family effectively and efficiently
- Process emergent and non-emergent transfers to other VA facilities or private hospitals
- Inform patients about the benefits of My Healthevet with in-person authentication
- Verify and submits information into Vista beneficial travel package to ensure patients are eligible and compensated for mileage according to VHA travel directive
- Prepares and provides patient with travel voucher during the check-out process
- Resolves informal complaints and responds to requests for non-technical information on such subjects as status of reports/laboratory work, suspense dates, hours of operation, and how to fill out medical forms that fall within my scope of practice and training
Education
Certificate - Medical Insurance Coding and Billing
Westwood College
Dallas, TX01.2008
Skills
- VHANTX medical abbreviations
- Human Anatomy and Physiology
- Medical Terminology
- Medical Billing/Coding Acronyms
- VHANTX wards filing and charting systems
- Telephone etiquette
- Message taking
- Effective communication
- HIPPA laws
- CPT coding
- ICD-9 coding
- Medical billings
- Insurance Verification
- Typing 40wpm
- Keystrokes 8000ksph
- Microsoft Word
- Microsoft Excel
- OneNote
- Outlook
- CPRS
- VISTA
- VSE Scheduling
- Time management
- Maintaining control in confusion
- Prioritizing job duties in stressful situations
- Timekeeper
Phone numbers
214-857-4410, 214-708-5815
Federal status
FT/Permanent
Hobbies and Interests
- Expanding Knowledge base on types of seizures
- Reading about the History of the World
- Crocheting
- Traveling
Awards
- Excellent on Performance Appraisal 2012
- Courtesy in Action Award
- Monetary Reward 2012
- Excellent on Performance Appraisal 2011
- Monetary Reward 2011
- President’s List – Westwood College 2008
Training
- Travel Pay
- TMS Scheduling Training-Recall Reminder
- TMS Scheduling Training-Make Appointment
- TMS Scheduling Training-Business Rules
- Timekeeping
- Diversity Training
- Telephone Adequate
- VA Privacy, Awareness and Information
- Prevention of Workplace Harassment
Leadership Experience
- New Employee Training
- Peer Mentoring
- Tutoring in Medical Billing/Coding
Timeline
Timekeeper
Dallas Veterans Medical Center
09.2019 - Current
Admit and Discharge Ward Clerk
VA Medical Center
12.2012 - Current
Ward Clerk, 5C100’s and 5C400’s
VA Medical Center
11.2008 - 12.2012
Certificate - Medical Insurance Coding and Billing
Westwood College
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