Melinda Greene
Weatherford,TX
Summary
Accomplished Office Manager with a proven track record at Integrity Laser, Inc, where I enhanced customer loyalty through exceptional service and maintained financial integrity by adeptly managing accounts. Skilled in MS Office and office administration, I excel in organizational tasks and customer relations, ensuring operational excellence and efficiency.
Overview
23
23
years of professional experience
Work History
Office Manager
Integrity Laser, Inc
12.2006 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Organized travel for field service technicians.
Research Technician
Dannon Yogurt
04.2002 - 05.2006
- Actively participated in lab meetings, sharing knowledge and expertise to foster a collaborative research atmosphere.
- Maintained a safe and organized laboratory environment, ensuring compliance with safety regulations and best practices.
- Assisted in producing new or improved yogurts.
- Conducted testing on experimental and current yogurts in a Pilot Facility and in Production Plants.
- Coordinated with research and development team to support production and boost efficiency.
Quality Assurance Analyst
Mrs. Crockett's Kitchens
09.2001 - 04.2002
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Created and achieved product quality objectives and met product specifications.
Education
Bachelor of Science - Agroecology
University of Wyoming
Laramie, WY05.2000
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Billing
- Scheduling and calendar management
- Payroll Processing
- Bookkeeping
- Document Management
- Account Reconciliation
- Credit and collections
- Inventory Control
- Supply Management
- Travel Coordination
- MS Office
Timeline
Office Manager
Integrity Laser, Inc
12.2006 - Current
Research Technician
Dannon Yogurt
04.2002 - 05.2006
Quality Assurance Analyst
Mrs. Crockett's Kitchens
09.2001 - 04.2002
Bachelor of Science - Agroecology
University of Wyoming