Melinda Hulsizer
Customer Service Representative
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
24
24
years of professional experience
Work History
Workmen's Compensation Representative
Keyscripts LLC
01.2024 - Current
- Interact efficiently with providers, peers and injured workers
- Work closely with adjusters and employers, to make sure all provider documentation is received and sent in a timely matter
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers
Customer Service Representative
Penn Highlands Home Medical Equipment
09.2021 - 01.2024
- Exceeded customer satisfaction standards by diligently addressing inquiries related to respiratory equipment usage and maintenance procedures.
- Demonstrated proficiency in various software applications used for tracking patient progress, updating medical records, and managing inventory levels of critical supplies.
- Streamlined inventory management processes, ensuring prompt availability of required supplies for successful therapy administration.
Consumer Medication Coordinator
Genoa Healthcare
07.2017 - 09.2021
- Implemented quality improvement initiatives related to medication coordination, leading to more efficient practices.
- Served as a resource for staff members seeking guidance on complex medication scenarios or questions.
- Collaborated with healthcare providers to develop personalized medication plans, optimizing patient outcomes.
Medical Assistant
UPMC Health System
10.2013 - 06.2017
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
St. Vincent Health Center
11.2000 - 10.2013
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Education
Associate Degree in Biomedical Technology
Erie Institute of Technology
Erie, PA10-2004
Medical Assistant Program
Great Lakes Institute of Technology
Erie, PA08-1999
High School Diploma
East High School
Erie, PA09-1992
Skills
EMR documentation
Problem-solving
Active listening
Customer service
Data entry proficiency
Medical terminology proficiency
Timeline
Workmen's Compensation Representative
Keyscripts LLC
01.2024 - Current
Customer Service Representative
Penn Highlands Home Medical Equipment
09.2021 - 01.2024
Consumer Medication Coordinator
Genoa Healthcare
07.2017 - 09.2021
Medical Assistant
UPMC Health System
10.2013 - 06.2017
Medical Assistant
St. Vincent Health Center
11.2000 - 10.2013
Associate Degree in Biomedical Technology
Erie Institute of Technology
Medical Assistant Program
Great Lakes Institute of Technology
High School Diploma
East High School