Melinda Kimura
Ceres,CA
Summary
Adept at office management and customer service, I significantly enhanced operational efficiency and client satisfaction at Grossi Fabrication, Inc. My expertise in organizational skills and employee supervision, coupled with a proven ability to manage multiple tasks effectively, has consistently driven positive outcomes. My approach focuses on achieving results through meticulous attention to detail and proactive staff training.
Overview
26
26
years of professional experience
Work History
Office Manager
Grossi Fabrication, Inc.
Hughson, CA
03.2006 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Server
Nosh
Modesto, CA
02.2006 - 05.2007
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server/ Night Manager
Cayenne Creole Cusienne
Modesto, CA
10.2004 - 02.2006
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Associate
Modesto Harley Davidson
Modesto, CA
10.1998 - 11.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Barista/ Manager
Giacomo’s Espresso
Modesto, CA
03.1999 - 08.2004
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Receptionist
Chip Doctor
Modesto, CA
02.2003 - 05.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
N/A - Interior Design
Modesto Junior College
Modesto, CAHigh School Diploma - General Education
Ceres High School
Ceres, CA06.1997
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Billing
- Scheduling and calendar management
- Payroll Processing
- Mail handling
- Employee Supervision
- Staff Management
- Staff hiring
- Employee Training
- Report Preparation
- Proposal Writing
Timeline
Office Manager
Grossi Fabrication, Inc.
03.2006 - Current
Server
Nosh
02.2006 - 05.2007
Server/ Night Manager
Cayenne Creole Cusienne
10.2004 - 02.2006
Receptionist
Chip Doctor
02.2003 - 05.2003
Barista/ Manager
Giacomo’s Espresso
03.1999 - 08.2004
Sales Associate
Modesto Harley Davidson
10.1998 - 11.2004
N/A - Interior Design
Modesto Junior College
High School Diploma - General Education
Ceres High School