Melinda Melady
Patient Access/Financial Coordinator Supervisor
Charlottesville,VA
Summary
Meticulous professional with a background in verifying insurance benefits and coordinating financial plans for patients. An established Financial Coordinator known for taking on additional responsibilities with poise and grace.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Financial Coordinator Supervisor
UVA Health
Charlottesville, VA
04.2022 - Current
- Assisting patients in qualifying for Financial Assistance.
- Leading a team to assist patient facing locations.
- Assisting in the Good Faith Estimate process.
- Utilizing multiple systems to resolve patients concerns.
- Provide financial counseling for patients.
- Set up patient payment plans to resolve debt.
- Follow HIPAA guidelines.
- Hire and train for 5 locations
Patient Access Supervisor
UVA HEALTH
Charlottesville, VA
07.2010 - 04.2022
- Supervised multiple areas over the years: PCC, West, Student Health, 415 Fontaine, 500 Fontaine, Northridge, Battle building, multiple COVID Vaccine Sites, Community COVID testing.
- Opened multiple new locations: 500 Fontaine, Student Health, Pop up Vaccine Clinics: Vaccine Clinic on 29, ECCCC, Peds Community Vaccine at Battle
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Communicated with patients, ensuring that medical information was kept private.
Patient Access Specialist in the Emergency Dept
UVA Health
Charlottesville, VA
07.2004 - 07.2010
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained personal demographic information.
- Compliance with Medicare guidelines.
- Collecting copayments for emergency room services
- Certified and assisted in drug screenings.
Education
No Degree - General Studies
John Tyler Community College
Midlothian, VA 05.2001 -
High School Diploma -
Manchester High School
Midlothian, VA 08.1990 - 06.1995
Skills
Collections understanding
Appointment Scheduling
Insurance documentation processing
Benefits knowledge
Payment collection
Telephone etiquette
Revenue Generation
Financial Management
Staff Management
Finance
Certification
Certified Health Access Manger
Timeline
Financial Coordinator Supervisor
UVA Health
04.2022 - Current
Certified Health Access Manger
10-2020
Patient Access Supervisor
UVA HEALTH
07.2010 - 04.2022
Patient Access Specialist in the Emergency Dept
UVA Health
07.2004 - 07.2010
No Degree - General Studies
John Tyler Community College
05.2001 -
High School Diploma -
Manchester High School
08.1990 - 06.1995
CHAM Certified
CHAM certified in October 2020.
CHAM Certified
CHAM certified in October 2020.