MELINDA MILLER
Oklahoma City,OK
Summary
Responsible Dispatcher proficient in CCTV monitoring, answering phones, call center, access control and computer kills. Capable of acting quickly during crisis events and emergencies. Extensive training in security and surveillance procedures for public and private needs. Passionate and motivated, with a drive for excellence. 20 years in Security Industry and Customer Service experience.
Overview
12
12
years of professional experience
Work History
Dispatcher
Saint Anthony's Hospital
Oklahoma City, OK
03.2020 - Current
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Tracked changes in computer system to keep records current and accurate.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Security Officer
G4S Secure Solutions USA
San Francisco, CA
06.2017 - 03.2020
- Create or implement security standards, policies, and procedures.
- Identify, investigate, or resolve security breaches.
- Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.
- Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property.
- Communicate security status, updates, and actual or potential problems, using established protocols.
- Write or review security-related documents, such as incident reports, proposals, and tactical or strategic initiatives.
- Conduct physical examinations of property to ensure compliance with security policies and regulations.
- Patrolled 100 plus square foot premises to ensure safety of employees and visitors.
- Maintained safety by quickly responding to alarms and investigating disturbances.
- Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
- Checked passes and credentials of persons seeking to enter property and issued passes for guests.
- Monitored and secured 20 plus building entrances.
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Security Officer
Whelan Security
San Jose, CA
03.2017 - 06.2017
- Identify, investigate, or resolve security breaches.
- Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.
- Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property.
- Communicate security status, updates, and actual or potential problems, using established protocols.
- Company lost contract to site.
Dispatcher
Napa Valley Tours & Transportation
Napa, CA
03.2016 - 05.2016
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Receive or prepare work orders.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios. Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Arrange for necessary repairs to restore service and schedules.
- Prepare daily work and run schedules.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications. Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Oversee all communications within specifically assigned territories.
Concierge
Concierge Action Property Management
San Francisco, CA
11.2013 - 08.2015
- Greet home owners as they come into lobby.
- Transmit and receive messages, using telephones or telephone switchboards.
- Answer inquiries pertaining to condo services, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Date-stamp, sort, and rack incoming mail and messages.
Education
GED - undefined
Samuel Gompers Continuation School
Richmond, CA01.1992
Skills
- Public Safety and Service
- Answering Telephones
- Critical Thinking
- Comprehension
- Report writing
- Active Listening
- Judgment and First Decision Making
- Shift work
- Writing Complex and Problem
- CCTV Solving
- Screening wands
- Monitoring CCTV & Active
- Natural Learning
- High level of integrity
- Computers and Communications and Media
- Security
- Clerical Transportation
- Monitoring Operation
- Interior and Office Clerical
- Inventory
- Medical emergencies
- Following Protocols
- Maintaining files
- Customer Supervising
- Reading
- Transportation Dispatcher
- Aid and CPR certified experience
- Surveillance
- Leader
- Electronics
- Observant
- Station background
- Personnel training Operation
- Exterior patrol and Control
CUST
Gender:
Personal Information
Timeline
Dispatcher
Saint Anthony's Hospital
03.2020 - Current
Security Officer
G4S Secure Solutions USA
06.2017 - 03.2020
Security Officer
Whelan Security
03.2017 - 06.2017
Dispatcher
Napa Valley Tours & Transportation
03.2016 - 05.2016
Concierge
Concierge Action Property Management
11.2013 - 08.2015
GED - undefined
Samuel Gompers Continuation School