Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Zaniya Taylor

Zaniya Taylor

Pompano Beach,FL

Summary

Compassionate healthcare support worker with broad experience for caring ill,disabled or agedin at home settings. Friendly and respectful individual bringing eager to secure entry level positions .Ready to help achieve company goals. Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Reliable Job Title offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Type areas and flexible with changing business needs.

Overview

2
2
years of professional experience
3
3
year of post-secondary education

Work History

Dispatcher

Nations Safe Drivers
11.2020 - 08.2022
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Received new orders, prepared documentation, and assigned personnel.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Provided customers with information on products and services.

Behavioral Health Technician

A Better Tomorrow Therapy and Wellness Center
West Palm Beach, FL
10.2021 - 03.2023
  • Medications, Monitoring Clients Throughout the night, assessing patients with progress and behavior
  • Assisting patients with activities of daily living and self-care.
  • Worked flexible hours across night, weekend and holiday shifts.

Medical Screener

Octapharma Plasama, Inc / OPI
03.2021 - 10.2021
  • Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software
  • Obtained patient vitals such as height,weight, and blood pressure
  • Monitored donors for potential reactions contraindications
  • Opened and updated files with current donor information
  • Utilized finger stick and screening equipment to check hematocrit and protein levels.

Front Desk Receptionist

North Broward Hospital
01.2021 - 01.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Education

High school diploma - Medical Assisting

West Fork High School

Associate Degree In Nursing - Medical Assisting

Penn Foster College
Scottsdale, AZ
2022.03 - Current

Skills

  • Cash Handling
  • Food Service
  • Cashiering
  • Communication skills (1 year)
  • Computer skills
  • Presentation skills
  • Childcare (4 years)
  • Multitasking
  • Food Safety
  • Kitchen Experience
  • Babysitting
  • Microsoft Office
  • Retail Sales
  • Guest services (1 year)
  • Microsoft Word
  • Coffee experience
  • Marketing
  • Advertising
  • Public relations
  • Upselling
  • Negotiation
  • Typing
  • Customer support
  • CRM software
  • Customer service (3 years)
  • Sales
  • Retail & Customer Service
  • Cooking
  • Serving Experience
  • Restaurant Experience
  • Antibody screening & identification (2 years)
  • Teaching
  • Preschool experience

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Associate Degree In Nursing - Medical Assisting

Penn Foster College
2022.03 - Current

Behavioral Health Technician

A Better Tomorrow Therapy and Wellness Center
10.2021 - 03.2023

Medical Screener

Octapharma Plasama, Inc / OPI
03.2021 - 10.2021

Front Desk Receptionist

North Broward Hospital
01.2021 - 01.2022

Dispatcher

Nations Safe Drivers
11.2020 - 08.2022

High school diploma - Medical Assisting

West Fork High School
Zaniya Taylor