Melinda Pedregon
El Paso
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to fast-pace environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Socorro ISD
11950 Bob Mitchell El Paso TX 79936
02.2020 - Current
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures. Prepared lab specimens for diagnostic evaluation.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Served as a dependable team player, consistently arriving on time and ready to handle responsibilities.
- Worked well in a team setting, providing support and guidance.
- Increased brand visibility by crafting and implementing creative social media campaigns.
Medical Assistant
El Paso Pain Center
3215 Gateway Blvd W, El Paso, TX 79903
12.2018 - 01.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Member Service Representative
DataMark Inc.
09.2014 - 01.2017
- Respond to incoming emails from members while also handling incoming calls
- Maintain all metrics such as AHT, call quality, and attendance
- Navigate through multiple systems while on calls and answering emails
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted members with account management, including updating personal information and setting up payment information
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
Customer Service Representative
Alorica
09.2013 - 06.2014
- Provide specialized support to AT&T customers
- Responsible for customer inquiries regarding billing, payments, basic troubleshooting
- Proficiency in various computer operating systems and software
- Maintain exceptional performance requirements and goals
- Ensure that the customer issues are completely resolved
AVID Tutor
Ranchland Hills Middle School
02.2013 - 06.2013
- Tutor and assist in the implementation of district curriculum
- Assist AVID Coordinator with the preparation of weekly lesson plans
- Organized the necessary paperwork for district and nationwide certification
- Track and log weekly progress of assigned students
Administrative Clerk
Sierra Machinery Inc.
04.2012 - 08.2012
- Process and track all files and paperwork within the office
- Perform various clerical duties to maintain a highly organized office
- Operate various computer systems and software
Education
Associate of Applied Sciences - Medical Assisting
Southwest University
11.2018
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Apple operating systems
- Adaptability
- Written/Verbal communication
- Detail oriented
- HIPAA compliance
- Patient scheduling
- Customer service
Certification
- CPR Certified
- Certified Clinical Medical Assistant
- Certified Phlebotomy Technician
Timeline
Medical Assistant
Socorro ISD
02.2020 - Current
Medical Assistant
El Paso Pain Center
12.2018 - 01.2020
Member Service Representative
DataMark Inc.
09.2014 - 01.2017
Customer Service Representative
Alorica
09.2013 - 06.2014
AVID Tutor
Ranchland Hills Middle School
02.2013 - 06.2013
Administrative Clerk
Sierra Machinery Inc.
04.2012 - 08.2012
Associate of Applied Sciences - Medical Assisting
Southwest University