Melinda Smith
Maynard,AR
Summary
Dedicated dental receptionist skilled in managing patient scheduling, record management, and ensuring HIPAA compliance. Proven ability to enhance front desk operations and streamline patient care.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Dental Receptionist
Family Dental Care of Pocahontas
Pocahontas, AR
08.2022 - Current
- Greeted patients warmly, enhancing front desk operations and fostering a welcoming environment.
- Scheduled appointments with dental practice management software to maximize workflow.
- Collected and verified patient information alongside insurance details to ensure accuracy.
- Handled phone inquiries, providing clear information about services and improving patient understanding.
- Handled patient records confidentially in compliance with HIPAA regulations.
- Coordinated follow-up appointments and reminders for ongoing patient care seamlessly.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed visits, ensuring smooth patient flow and satisfaction.
Customer Service Representative
TTEC
Pocahontas, AR
12.2019 - 03.2022
- Resolved customer inquiries and issues efficiently and effectively.
- Handled escalated customer complaints with professionalism and care.
- Provided exceptional support to customers through various communication channels.
- Educated customers on product features and services available at TTEC.
- Collaborated with team members to improve service processes and workflows.
- Maintained detailed records of customer interactions and transactions.
Quality Assurance Team Leac
Peco Foods
Pocahontas, AR
08.2016 - 07.2019
- Led quality assurance team to ensure compliance with safety and quality standards.
- Developed and implemented quality control procedures for production processes.
- Conducted regular inspections and audits of manufacturing operations and products.
- Trained staff on quality assurance protocols and best practices.
- Collaborated with production teams to resolve quality issues promptly.
- Analyzed data to identify trends in product defects and non-conformance.
- Facilitated communication between departments to enhance quality initiatives.
- Maintained documentation related to quality assurance activities and findings.
Education
High School Diploma -
Pocahontas High School
Pocahontas05-1996
Skills
- Dental software
- Patient scheduling
- HIPAA compliance
- Records management
- Insurance verification
- Claims processing
- Patient communication
Certification
- Insurance license
Timeline
Dental Receptionist
Family Dental Care of Pocahontas
08.2022 - Current
Customer Service Representative
TTEC
12.2019 - 03.2022
Quality Assurance Team Leac
Peco Foods
08.2016 - 07.2019
High School Diploma -
Pocahontas High School