Elizabeth O'Quinn
Wilmington,NC
Summary
Administrative professional with experience in dental reception, patient scheduling, insurance verification, records management, and invoice reconciliation. Supports office operations through accurate data reporting, Excel-based tracking, and organized communication with patients, teams, and managers.
Overview
4
4
years of professional experience
Work History
Dental Receptionist
Myles Family Dentistry
Wilmington, North Carolina
07.2026 - Current
- Answered incoming calls and scheduled patient visits for a family dentistry office.
- Checked in patients and verified insurance details to ensure accurate billing and smooth patient flow.
- Welcomed patients to the office, creating a friendly atmosphere. and supported a comfortable check-in experience.
- Collected forms and updated patient records in a dental office system.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Managed appointment reminders and followed up with patients to enhance attendance and minimize no-shows.
- Processed payments and explained office policies to patients
- Coordinated with dental team on scheduling and daily patient flow
Sr. Administrative Assistant & Reporting Analyst
Spectra force/CompuCom Technologies-Consultant
12.2022 - 04.2026
- Collected and analyzed data from daily BMO Open Case Report and SLA Reports to inform decision-making.
- Updated daily VAR Reporting Made Misses for SLA Reports, bi-weekly MIA Reports, and Full Swap Inventory Reports to maintain accurate records.
- Maintained IMAC SLA files daily to ensure timely ordering of Apple products. for ordering Apple products' shipping and pick-up reports for US and Canada
- Provided administrative support to IT Technical Team & Managers in US & Canada
- Assisted Technicians & Managers with ordering pads, Scanner, Pin Pad MicroStrategy Report
- Maintain Monthly Health Check Metrics PowerPoint Presentation for Governance Executive Committee
- Created bi-weekly Health Check Presentation for US and Canada, ensuring accuracy by running query reports.
Sr. Administrative Assistant
Volvo Financial Services - Greensboro, NC
05.2022 - 05.2024
- Compiled daily, weekly, and monthly reports for cash application management to facilitate financial oversight
- Conducted payment research through customer contact and invoice reconciliation to resolve discrepancies
- Processed customer credits and rebates accurately, ensuring timely closure of PFS cases in CRM spreadsheets
- Perform batch processing and research high-volume customer invoices disputes
- Complete daily integration and funding Dealers, submitted invoice files to the system of record
- Maintained and updated dispute case aging reports regularly in Salesforce and Great Plains Accounting Software
Administrative Specialist II
Lowe’s Corporate Headquarters - Mooresville, NC
10.2022 - 06.2023
- Managed and maintained hardware tools and inventory for MVP projects.
- Managed hardware tools and inventory, ensuring readiness for MVP projects.
- Organized office operations, including supply orders, badge services, mail distribution, and visitor registration.
- Maintain and update records, files, and reports
- Assisted with special projects, contributing to overall project success.
Education
Associate of Arts - Digital Media
FIDM- Fashion Institute of Design & Merchandise
Los Angeles, CA05-2018
Skills
- Patient scheduling
- Insurance verification
- Dental software
- Appointment coordination
- Patient records management
- Patient data analysis
- Expert time management
- Microsoft Excel
- Billing statement review
Professional Experience
Lowe’s Merchandising Administrative Assistant, Human Resources Assistant, BMO Reports Analyst, Residential & Commercial Development Property Management, Yard Professional Education Training, Customer Service, Purchasing & Corporate Event Coordination, Accounting & Payroll Specialist, Facilities Administrator, Real Estate Administrator, Receptionist, Office Management, Sr. Project Administrator, Operations Specialist, Dental Receptionist
Timeline
Dental Receptionist
Myles Family Dentistry
07.2026 - Current
Sr. Administrative Assistant & Reporting Analyst
Spectra force/CompuCom Technologies-Consultant
12.2022 - 04.2026
Administrative Specialist II
Lowe’s Corporate Headquarters - Mooresville, NC
10.2022 - 06.2023
Sr. Administrative Assistant
Volvo Financial Services - Greensboro, NC
05.2022 - 05.2024
Associate of Arts - Digital Media
FIDM- Fashion Institute of Design & Merchandise