Summary
Overview
Work History
Education
Skills
References
Timeline
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Melinda Somers

Minneapolis,MN

Summary

A versatile and caring professional with experience in both private childcare and higher education. In the role of Private Nanny, created a safe, nurturing environment for children, managing daily routines and addressing individual needs with patience and dedication. As an Enrollment Counselor for an online university, provided personalized guidance to prospective students, helping them navigate the enrollment process and make informed decisions about their education. With a focus on empathy, communication, and problem-solving, thrives in roles that require building trust and offering support in both family and educational settings.

Overview

10
10
years of professional experience

Work History

Enrollment Counselor

Capella University
Minneapolis, MN
02.2024 - 11.2024
  • Managed a full-cycle sales process, from relationship development to post-enrollment follow-up, ensuring an exceptional, personalized experience for each prospective learner.
  • Utilized consultative skills to qualify prospects, uncover their needs and motivations, and recommend customized educational solutions, ensuring the best possible program fit.
  • Guided prospects through the decision-making and application process, addressing questions related to degree options, financial aid, and program requirements.
  • Actively managed a pipeline of warm leads, conducting multiple touchpoints via phone, email, chat, and social media to build trust and maintain engagement.
  • Leveraged CRM tools and automation software to track learner progress, maintain accurate records, and forecast future engagement needs.
  • Collaborated with colleagues to support team goals and deliver high-quality, end-to-end learner experiences, sharing insights and contributing to team development through coaching sessions.
  • Stayed up-to-date on evolving program offerings and financing options to maintain credibility and ensure prospects received the most accurate, relevant information.
  • Supported ongoing learner persistence by crafting tailored educational pathways and providing transparent guidance throughout the enrollment journey.

Nanny

The Tavani Family
09.2018 - 03.2019
  • Provided care for 9 month old.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Promoted language development skills through reading and storytelling.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Nanny

The Harer Family
02.2015 - 12.2017
  • Cared for three children ages 4, 2, and 7 months old. Provided a safe, nurturing, and healthy environment for all children to thrive.
  • Organized activities that enhanced children's physical, emotional and social well-being, such as arts and crafts, music, dramatic play, sensory play, outings to parks, museums, cafes, etc.
  • Assisted with light housekeeping duties.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Front of House Usher

The Guthrie Theater
09.2015 - 05.2016
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Family Nanny

The Neufeld Family
05.2015 - 01.2016
  • Provided care for two children, ages 16 months and 2 months old.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Developed creative activities to encourage physical, social and emotional growth.
  • Implemented daily routine to maintain structure and stability

Education

Bachelor Of Arts - Theater Arts

North Central University
Minneapolis, MN
05.2015

Skills

  • Complex Problem-Solving
  • MS Office Proficiency
  • Superior Communication Skills
  • Child Development Knowledge
  • Excellent Driving Record
  • CRM management
  • Pipeline management
  • Telephone and email skills
  • Excellent phone demeanor
  • Customer follow-up

References

References available upon request.

Timeline

Enrollment Counselor

Capella University
02.2024 - 11.2024

Nanny

The Tavani Family
09.2018 - 03.2019

Front of House Usher

The Guthrie Theater
09.2015 - 05.2016

Family Nanny

The Neufeld Family
05.2015 - 01.2016

Nanny

The Harer Family
02.2015 - 12.2017

Bachelor Of Arts - Theater Arts

North Central University