Melinda Stevens
Dexter,Mo
Summary
Diligent Registration Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued.
Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills.
Compassionate Registration Clerk with exemplary skills. Engaging and personable to advocate effectively for patients. Dedicated to delivering fast, effective customer service through advanced communication and technology skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
13
13
years of professional experience
Work History
Cashier/Service Desk Representative
Wal-Mart Supercenter
03.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Registration Attendant
Saint Francis Medical Partners
02.2022 - 08.2022
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were done.
- Assisted other registration clerks with front desk duties, answering questions and accurately using reservation system
- Explained form wording to patients to help each understand information required.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Processed cancellations, changes or special requests promptly.
- Scheduled up to approximately 50 patient appointments, collected copays and verified insurance coverage to complete check-ins daily.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
Certified Medical Assistant
Saint Francis Medical Center
06.2019 - 02.2022
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Prepared and administered medications to alleviate patient symptoms.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing
knowledgeable education on procedures, medications, and other physician instructions. - Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Patient Sitter
Poplar Bluff Regional Medical Center
09.2018 - 05.2019
- Evaluated patient behavior and condition and reported new or unusual issues to doctor and family issues.
- Maintained patient's home environment to keep safe, clean and familiar.
- Engaged patient in appropriate stimulation activities and physical activity.
- Assisted disabled clients to support independence and well-being.
- Supervised daily activities and provided assistance to staff.
- Provided family members with general health education and tips for patient care.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
Medical Assistant
Kneibert Clinic
06.2011 - 09.2018
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Prepared and administered medications to alleviate patient symptoms.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Associate of Applied Science - Medical Specialist
Metro Business College of Cape Girardeau
Cape Girardeau, MO06.2011
Skills
- Registration Management
- Demographics Information
- Records Maintenance
- Cancellation Processing
- Time Management
- Payment Processing
- Registration Requirements
- Patient Scheduling
- Registration Coordination
- Verbal and Written Communication
- Patient Greeting
Timeline
Cashier/Service Desk Representative
Wal-Mart Supercenter
03.2023 - Current
Registration Attendant
Saint Francis Medical Partners
02.2022 - 08.2022
Certified Medical Assistant
Saint Francis Medical Center
06.2019 - 02.2022
Patient Sitter
Poplar Bluff Regional Medical Center
09.2018 - 05.2019
Medical Assistant
Kneibert Clinic
06.2011 - 09.2018
Associate of Applied Science - Medical Specialist
Metro Business College of Cape Girardeau