Summary
Work History
Education
Skills
Timeline
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Melinda Terrell

Indianapolis ,Indiana

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Work History

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
Home
09 2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Cleaner

ABM Industries
08 2016 - 12 2016
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.

Cashier

Long John Silver's
01 2008 - 08 2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Associate - Medical Coding and Billing

Ultimate Medical Academy
06.2023

Skills

  • Route dispatch
  • Strategic sales knowledge
  • Shipping procedures understanding
  • International sales support
  • Money handling abilities
  • Medical terminology knowledge
  • Stock management
  • Recordkeeping strengths
  • Sales expertise
  • Retail materials management
  • Technical Support
  • Professional telephone demeanor
  • Staff education and training
  • Receiving support

Timeline

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
09 2023 - Current

Cleaner

ABM Industries
08 2016 - 12 2016

Cashier

Long John Silver's
01 2008 - 08 2008

Associate - Medical Coding and Billing

Ultimate Medical Academy

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