Melinda Uhl
Rochester,NY
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at Spectrum Mobile, enhancing customer satisfaction through empathetic complaint resolution and proficient data entry. My critical thinking and relationship-building skills led to improved loyalty and user experience, showcasing my ability to elevate customer service standards effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Spectrum Mobile
09.2021 - 01.2025
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Customer Service Representative
EagleView Technologies Inc.
10.2018 - 06.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Wegmans Call Center
09.2020 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Business Administration
East Ridge High
Rochester, NY06.1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Call center operations
- Order processing
- Customer education
Timeline
Customer Service Representative
Spectrum Mobile
09.2021 - 01.2025
Customer Service Representative
Wegmans Call Center
09.2020 - 03.2021
Customer Service Representative
EagleView Technologies Inc.
10.2018 - 06.2021
High School Diploma - Business Administration
East Ridge High
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