Melinda Varela
Evans,CO
Summary
Resourceful professional with extensive experience in customer service, banking, retail, and office administration. Developed strong organizational, communication, and problem-solving skills while managing household responsibilities. Eager to leverage diverse skills and a strong work ethic in a dynamic work environment.
Overview
18
18
years of professional experience
Work History
Housekeeper
MaidPro Broomfield
Berthoud, Colorado
08.2022 - 10.2023
- Cleaned residential spaces using industry-standard supplies and tools.
- Sanitized bathrooms using disinfectant and cleaning tools., including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Ensured cleanliness and organization of cleaning equipment and supplies for optimal readiness.
- Followed safety protocols while handling chemicals and equipment during cleaning tasks.
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Collaborated with team members to achieve efficient cleaning outcomes. members to complete cleaning assignments efficiently.
Caregiver
Good Samaritan Society
Loveland, Colorado
11.2021 - 04.2022
- Assisted residents with bathing, dressing, and personal hygiene tasks in a compassionate manner.
- Assisted residents with daily living activities and personal care needs.
- Maintained a safe and clean environment for residents and staff.
- Communicated effectively with team members to coordinate care plans.
- Monitored resident health and reported changes to healthcare professionals.
- Supported mobility by assisting residents with physical exercises.
- Documented daily activities and resident progress accurately in care logs.
- Improved patient outlook and daily living through compassionate care.
Caregiver/Certified Nursing Assistant
Caseys Pond
Steamboat Springs, Colorado
02.2018 - 07.2018
- Assisted residents with daily living activities and personal care needs.
- Assisted residents with bathing, dressing, and personal hygiene in a respectful manner.
- Supported mobility by assisting residents during transfers and ambulation exercises.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Followed safe lifting and transferring techniques to transport residents.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Documented resident health changes and reported to nursing staff promptly.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Collaborated with team members to develop personalized care plans for residents.
- Improved patient outlook and daily living through compassionate care.
- Engaged residents in recreational activities to promote social interaction.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Laundry Attendant
Curbside Commercial Laundry
Hayden, CO
10.2015 - 01.2016
- Inspected laundry for damage or stains to repair or pre-treat.
- Operated hand irons or pressing machines to iron or press fabrics and furs.
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
- Followed safety regulations while operating machinery.
- Transported laundry in carts and sorted dirty items by load type.
- Folded dried articles with care to ensure presentation quality.
- Collaborated with team members to optimize workflow efficiency.
- Folded and packaged clean laundry for customer pickup or delivery.
- Sorted and categorized laundry items for proper processing.
Housekeeeper
Christie Club
Steamboat Springs, Colorado
04.2012 - 06.2014
- Ensured guest rooms and common areas were clean and welcoming for optimal guest satisfaction.
- Changed bed linens and towels, tidied up rooms.
- Performed laundry services, ensuring fresh linens and towels.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Inspected cleaned guest rooms for presentation standards, ensuring readiness for guest check-in.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Interacted pleasantly with clients and guests when performing daily duties.
- Addressed guest requests promptly to enhance their stay experience. from guests regarding housekeeping needs.
- Collaborated with team members to achieve daily cleaning goals.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Relocated beds, sofas, and small furniture to access hard-to-reach areas for cleaning. to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of soiled linens and emptied wastebaskets in guest rooms to promote hygiene and freshness.
- Scrubbed kitchen appliances, countertops and fixtures.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
Camp Host
Steamboat Campground
Steamboat Springs, Colorado
04.2011 - 10.2011
- Welcomed campers and informed them about Steamboat Campground amenities to enhance their experience.
- Coordinated reservations and facilitated check-in/check-out processes for efficient guest service.
- Managed camper reservations, collected fees, and issued receipts.
- Resolved camper inquiries and concerns promptly and professionally.
- Monitored campground rules to ensure a safe environment for all visitors.
- Provided campers with safety information and rules for the facility.
- Inspected campsites to ensure they were in compliance with regulations.
- Maintained cleanliness and orderliness of common areas and facilities.
- Collaborated with team members to promote a welcoming atmosphere for guests.
- Explained campground layout and directed guests to campsites.
- Directed traffic flow during peak times at the campground.
- Reported any issues or incidents to management promptly.
- Responded to guest inquiries by phone or email in a timely manner.
- Coordinated business needs such as paperwork, payments and tracking reports.
- Sold grocery items to guests while ensuring inventory was sufficient and restocking low supplies to meet customer needs.
Baker/Bakery Manager
Market on the Mountain
Steamboat Springs, CO
11.2009 - 08.2011
- Managed daily bakery operations, ensuring product quality and freshness.
- Operated commercial baking equipment to ensure consistent product quality.
- Produced diverse range of breads, pastries, and desserts daily, enhancing customer offerings.
- Supervised and trained staff on baking techniques and safety protocols.
- Managed inventory levels to ensure timely availability of fresh ingredients.
- Operated ovens and other equipment to bake products according to established recipes.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Maintained hygiene standards by sanitizing work areas and equipment between baking batches, utensils, equipment and surfaces between batches of products.
- Followed food safety guidelines while preparing all food items.
- Kept records of daily production numbers for each type of item produced.
- Assisted in special orders, accommodating unique requests from customers.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Rotated stock to maintain product freshness.
Meat/Seafood/Deli Clerk
Steamboat Meat & Seafood
Steamboat Springs, CO
12.2009 - 03.2011
- Prepared and sliced fresh meats and seafood for customer orders.
- Sliced meats and cheeses and weighed deli items for customers.
- Assisted customers with product selection and provided cooking recommendations.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Maintained cleanliness and organization of the deli counter and display cases.
- Operated slicing machines and scales to ensure precise portioning of products.
- Stocked shelves with fresh products to maintain inventory levels.
- Collaborated with team members to meet peak service demands during busy hours.
- Handled cash register transactions accurately while providing excellent customer service.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Rotated product on shelves to ensure freshness.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
Clerk/Assistant Manager of Operations
Sinclair Gas Station
Steamboat Springs, Colorado
12.2007 - 12.2008
- Processed customer transactions using point-of-sale system efficiently.
- Handled cash register operations and balanced daily receipts accurately.
- Operated cash register to process cash, check, and credit card transactions.
- Managed inventory levels and organized stock for easy access.
- Assisted customers with fuel purchases and store product inquiries.
- Provided excellent customer service to improve customer satisfaction levels.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Collaborated with team members to ensure smooth store operations daily.
- Trained new staff on operational procedures and safety protocols effectively.
- Maintained cleanliness and safety standards throughout the gas station.
- Processed customer orders promptly and accurately.
- Performed data entry tasks to update customer accounts records.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
Bank Teller
Yampa Valley Bank
Steamboat Springs, Colorado
03.2006 - 11.2007
- Processed customer transactions efficiently and accurately.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Managed cash drawer and balanced transactions daily.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service in a fast-paced environment.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with account inquiries and banking services.
- Served high volume of customers during peak shifts, maintaining composure and professionalism.
- Promoted bank products, increasing customer awareness and engagement.
- Explained bank services and financial products, ensuring customers understood applicable fees.
- Ensured compliance with banking regulations and policies.
- Collaborated with team members to improve service delivery.
- Trained new staff on operational procedures and customer interactions.
- Maintained confidentiality of bank records, transactions and customer information.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Entered transactions into computer and issued customer receipts.
- Processed customer checks for cashing, verifying identification and account status, verified identification and checked account balances in accordance with bank policy.
Education
High School Diploma -
Soroco High School
Oak Creek05-2005
Skills
- Cleaning protocols
- Chemical handling
- Safety procedures
- Equipment maintenance
- Quality assurance
- Inventory management
- Customer communication
- Problem solving
- Effective listening
- Cleaning inventory
- Quick learner
- Keyboarding 40 wpm
Timeline
Housekeeper
MaidPro Broomfield
08.2022 - 10.2023
Caregiver
Good Samaritan Society
11.2021 - 04.2022
Caregiver/Certified Nursing Assistant
Caseys Pond
02.2018 - 07.2018
Laundry Attendant
Curbside Commercial Laundry
10.2015 - 01.2016
Housekeeeper
Christie Club
04.2012 - 06.2014
Camp Host
Steamboat Campground
04.2011 - 10.2011
Meat/Seafood/Deli Clerk
Steamboat Meat & Seafood
12.2009 - 03.2011
Baker/Bakery Manager
Market on the Mountain
11.2009 - 08.2011
Clerk/Assistant Manager of Operations
Sinclair Gas Station
12.2007 - 12.2008
Bank Teller
Yampa Valley Bank
03.2006 - 11.2007
High School Diploma -
Soroco High School