Melinda Vo
Renton
Summary
Dedicated Case Manager with extensive experience in coordinating care and support for incarcerated individuals transitioning back into society. Proactive and resourceful, equipped with a deep understanding of community resources that facilitate successful reintegration. My strong communication skills enhance the ability to connect with clients, fostering collaborative relationships. Committed to empowering others through compassionate guidance and effective advocacy.
Overview
25
25
years of professional experience
Work History
Case Manager
Pioneer Human Services
04.2023 - Current
- Perform needs assessments for currently incarcerated individuals in a halfway house environment with re-entry into society.
- Assist residents with exploring vocational training pathways.
- Assist residents with search support to securing stable employment.
- Provide support and resources in obtaining housing or reintegrating back to the family environment.
- Provide emotional support, mentorship, and practical guidance to help residents overcome challenges and achieve their goals.
- Provide assistance with initiating mental health or chemical dependency counseling as needed.
- Collaborate with program staff to develop personalized plans for each resident.
- Provide regular, accurate, and detailed notes on the residents progress.
- Assure resident compliance with program conditions with monthly check-ins.
Resident Monitor
Pioneer Human Services
12.2011 - 04.2023
- Monitor the activities and location of up to 65 in-house participants in a Federal work release program ensuring that all rules and conditions of their participation in the program are met.
- Monitor the activities and location of up to 40 home confinement participants via Veritracks Monitoring.
- Administer Urine Analysis and Breath Analysis tests for detection of illegal drugs or alcohol; process all tests resulting in a positive reading for further analysis.
- Dispense medications to residents as required, daily monitoring of medication quantities on hand.
- Data entry and processing of various reports and forms.
- Responsible for monitoring facility sanitation and maintenance.
- Responsible for monitoring all monthly reporting to the FBOP.
- Shift lead, responsible for the monitoring and safety of all program participants and that all shift responsibilities are completed.
Accounts Payable Specialist
Mutual Materials
04.2016 - 12.2019
- Process invoices for payment both in hard copy form and in electronic form.
- Match PO's to invoices.
- Research and resolve discrepancies on all invoices with issues.
- Weekly check runs.
- Monitor vendor accounts through monthly statements.
- Customer relations Accounts Payable, Accounts Receivable, Data Entry.
Accounts Payable Specialist
LLC for Boeing
12.2005 - 12.2009
- Reviewed time sheets and expense reports for all contract instructors, domestic and international, for accuracy, obtained approvals and forwarded for payment processing.
- Responsible for reconciling accounts payables.
- Processed Expense Reports.
- Training Invoices for 250 employees.
- Processed all related invoices for payment assuring that all project costs were captured and invoice amounts were correct.
- Assisted with weekly check runs assuring all payments were sent out in a timely manner by preferred method of vendors.
- Maintained and organized all vendor files.
- Posted journal entries in the General Ledger utilizing SAP.
- Generated month end reports for accruals and various project costs for customer invoicing.
Accounts Payable Specialist
First & Goal Inc. for Seattle Seahawks
10.2000 - 09.2005
- Developed and implemented accounts payable procedures for department.
- Processed all invoices for payment ensuring that all events related expenses were recorded correctly.
- Assisted event managers with event preparation, worked as event staff as needed.
- Worked with event staff on all major events ensuring meals were distributed and staff was properly attired for their shift.
- Filled in for receptionist as necessary answering phones, sorting mail and directing visitors/customers.
Education
Associate of Applied Science - Criminal Justice
ITT Technical Institute
Seattle, WA09.2011
Skills
- Effective problem resolution
- Client case management
- Effective time management
- Proficient in multitasking
- Comprehensive documentation skills
- Proficient in conflict management
- Optimistic mindset
- Email and telephone etiquette
- Client advocacy
- Strong attention to detail
- Awareness of vulnerable populations
- Empathy and compassion
- Effective stress management
- Experience in HIPAA compliance practices
Timeline
Case Manager
Pioneer Human Services
04.2023 - Current
Accounts Payable Specialist
Mutual Materials
04.2016 - 12.2019
Resident Monitor
Pioneer Human Services
12.2011 - 04.2023
Accounts Payable Specialist
LLC for Boeing
12.2005 - 12.2009
Accounts Payable Specialist
First & Goal Inc. for Seattle Seahawks
10.2000 - 09.2005
Associate of Applied Science - Criminal Justice
ITT Technical Institute