Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Melinda Warner

Victor,NY

Summary

Dynamic Service Manager with a proven track record at West Herr Mazda of Canandaigua, excelling in customer service and team leadership. Mastered conflict resolution and multitasking, significantly enhancing customer satisfaction and loyalty. Spearheaded initiatives that increased revenue through strategic upselling, demonstrating exceptional problem-solving skills and a positive attitude.

Overview

5
5
years of professional experience

Work History

Service Manager

West Herr Mazda of Canandaigua
03.2023 - 12.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Implemented strategies to increase customer service satisfaction ratings.

Assistant Service Manager

West Herr Chevrolet of Rochester
06.2022 - 03.2023
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.

Assistant Service Manager

O'Connor Chevrolet
03.2020 - 06.2022
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.

Education

Graduate Certificate - Paralegal Studies

Finger Lakes Community College
Canandaigua, NY
06-2010

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Time management
  • Conflict resolution

Accomplishments

Recognized by West Herr in the Buffalo Business First and Rochester Business Journal as one of the upcoming women leaders in fixed operations as one of only two service managers within the company. Promoted in March of 2024 on a multi platform video for my successes as a female leader in a male dominated industry.

Timeline

Service Manager

West Herr Mazda of Canandaigua
03.2023 - 12.2024

Assistant Service Manager

West Herr Chevrolet of Rochester
06.2022 - 03.2023

Assistant Service Manager

O'Connor Chevrolet
03.2020 - 06.2022

Graduate Certificate - Paralegal Studies

Finger Lakes Community College

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Melinda Warner