Melinda Williams
Star City,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar Tree Stores
Pine Bluff, AR
10.2024 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Supervised staff, providing training and support to enhance team performance.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed sales data to develop effective merchandising strategies, increasing product visibility.
- Maintained high standards of customer service, resolving issues promptly and effectively.
- Conducted regular audits to ensure accuracy in cash handling and financial reporting.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Collections Agent
Johnsons Warehouse Showroom
Pine Bluff, AR
01.2016 - 10.2024
- Managed inbound and outbound calls to negotiate payment arrangements with clients.
- Resolved customer inquiries promptly, ensuring adherence to company policies and procedures.
- Collaborated with team members to develop strategies for improving collections processes.
- Maintained consistent follow-up schedules to ensure timely resolution of outstanding debts.
- Processed payments and applied to customer balances.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Tax Associate
H & R Block Tax Services
Pine Bluff, AR
08.2013 - 04.2019
- Prepared individual and business tax returns ensuring compliance with federal and state regulations.
- Conducted thorough reviews of client documentation to identify potential deductions and credits.
- Collaborated with clients to gather necessary financial information for accurate tax reporting.
- Provided guidance on tax planning strategies, enhancing client understanding of tax implications.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
Patient Care Technician
Jefferson Regional Hospital
Pine Bluff, AR
03.2013 - 11.2014
- Provided direct patient care, ensuring comfort and safety during procedures.
- Assisted nursing staff with patient assessments and documentation using electronic health records.
- Monitored vital signs and reported changes to healthcare team promptly.
- Educated patients on post-treatment care, enhancing understanding of recovery processes.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
White Hall High School
White Hall, ARSkills
Store operations management
Staff supervision
Employee training
Inventory management
Customer service excellence
Conflict resolution
Cash handling accuracy
Collections negotiation
Payment processing
Tax compliance
Client documentation review
Patient care assistance
Vital sign monitoring
Customer service
Multitasking and organization
Training and mentoring
Outstanding communication skills
Shift scheduling
Recruitment and hiring
Documentation and reporting
Certification
CPR
Timeline
Store Manager
Dollar Tree Stores
10.2024 - Current
Collections Agent
Johnsons Warehouse Showroom
01.2016 - 10.2024
Tax Associate
H & R Block Tax Services
08.2013 - 04.2019
Patient Care Technician
Jefferson Regional Hospital
03.2013 - 11.2014
High School Diploma -
White Hall High School