Melinda Nuno
Bethlehem,PA
Summary
Experienced in payroll administration and customer service, ensuring compliance and accuracy while addressing client needs. Strong interpersonal skills foster loyalty and drive operational success through timely resolutions and meticulous attention to detail.
Overview
11
11
years of professional experience
Work History
Payroll Specialist
Paychex
Allentown, USA
02.2022 - Current
- Managed payroll functions, including paycheck calculations and tax updates, ensuring compliance with regulations and accurate deductions.
- Processed employee payroll accurately and on time for businesses and nonprofit organizations, supporting employee satisfaction and operational continuity.
- Maintained payroll records meticulously to ensure compliance with reporting requirements and facilitate audits.
- Collaborated with internal departments to address client issues and implement billing adjustments.
Business Care/ Customer Service
AT&T
Bethlehem, USA
09.2015 - 03.2020
- Provided support for large corporations and small businesses in establishing new business accounts, transferring liabilities, and assuming financial responsibilities while resolving customer concerns and strengthening customer loyalty.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Diploma/GED -
Liberty Hgh School
Bethlehem, PA06-2000
Skills
- Payroll compliance
- Wage order processing
- I-9 documentation
- Audit support
- Data accuracy and entry
- Microsoft Office proficiency
- Time management
- Deadline adherence
- Team collaboration and attention to detail
- Problem-solving and dedication
- Customer empathy
- Business communication
- Communication etiquette
- Deadline adherence
References
References available upon request.
Accomplishments
Paychex Spotlight recognition from management for Service, Company Value, and Retention.
Affiliations
Charity Committee
Timeline
Payroll Specialist
Paychex
02.2022 - Current
Business Care/ Customer Service
AT&T
09.2015 - 03.2020
Diploma/GED -
Liberty Hgh School