Melisa Alicajic Silahic
Target
Peoria,Az
1
Language
6
years of professional experience
Customer-focused and experienced retail leader with over six years of experience in guest service, team leadership, conflict resolution, strong communication, and problem-solving skills. Seeking to bring leadership and customer service experience to the Ulta Beauty team.
Work History
Service & Engagement Team Lead
6 Years 3 Months- Led and supported a team of 30 employees, ensuring high standards of service, safety, and professionalism.
- Support team morale and development through coaching, collaboration, and positive leadership.
- Delivered exceptional guest service by identifying needs, answering questions, and resolving concerns effectively.
- Use conflict-resolution and de-escalation skills to handle challenging situations and find effective solutions.
- Remain calm and organized during high-pressure situations while prioritizing guest and team member safety.
- Fostered team morale and development through coaching, collaboration, and positive leadership.
- Help maintain accurate merchandising, signage, and store presentation during remodels and operational changes.
Education
No Degree - Business
Coursework completed toward transfer to Grand Canyon University
Bachelor of Science - Business Management
Skills
Exceptional customer service
Conflict resolution
De-escalation techniques
Retail sales
Leadership & team development
Team collaboration
Problem solving
Adaptability
Reliability
Visual merchandising
Effective communication
Product knowledge
Bilingual
LANGUAGES
English & Bosnian
Timeline
Service & Engagement Team Lead
Target
06.2020 - CurrentRead More
Glendale Community College
No Degree from Business
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Grand Canyon University
Bachelor of Science from Business Management
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