Melisa Evans
Mobile
Summary
Compassionate and dedicated disability support worker with over a decade of experience providing high-quality care and support to individuals with disabilities. Proficient in developing personalized care plans, assisting with daily activities and advocating for clients' needs. Adept at fostering a positive and inclusive environment that promotes independence and enhances quality of life.
Overview
13
13
years of professional experience
Work History
Case Manager
FEMA
03.2020 - Current
- Ensured that individuals and families affected by disasters have access to the full range of FEMA assistance programs in a timely manner.
- Provided the best possible level of service to applicants applying for FEMA programs.
- Communicating the case status and confirming that survivors understand the disaster assistance programs and the process.
- Developed partnerships with the States, voluntary organizations, the private sector and other Federal agencies that are delivering assistance to survivors.
- Provided applicants with appropriate referrals to other Federal, State and local agencies, voluntary organizations, and faith-based organizations
Case Manager
AltaPointe Health
01.2018 - 02.2020
- Ensured all clients doctors’ appointments are met
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provide Support and assistance to individuals, groups with disabilities and mental health.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Drove clients safely to social activities and appointments.
Program Service Coordinator
The Alabama Mentor
03.2015 - 03.2017
- Assisted clients with daily living skills such as grooming hygiene meal preparation promoting selfsufficiency.
- Monitored patient progress closely, adjusting treatment strategies as needed for optimal outcomes.
- Maintained strict confidentiality of patient information adhering to HIPAA guidelines and organizational policies.
- Collaborated with interdisciplinary team members to create comprehensive care plans, ensuring effective communication and coordination of services.
- Provided crisis intervention support during emergencies, managing situations effectively while maintaining safety for all involved parties.
- Supported patients in achieving personal milestones by providing ongoing encouragement, guidance, and reinforcement throughout their therapeutic journey.
- Educated family members caregivers on best practices for supporting their loved ones during the therapeutic process.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
Drug Abuse Counselor
Mobile Metro Treatment Center
08.2012 - 07.2014
- Documented individual weekly sessions and group notes.
- Reduced relapse occurrences with comprehensive aftercare support and resources.
- Facilitated successful group therapy sessions, fostering a supportive environment for sharing and growth.
- Assisted clients in setting achievable goals for their recovery journey, reinforcing positive behaviors along the way.
- Conducted scheduled individual chemical health counseling sessions weekly.
- Monitored client progress and adjusted treatment plans accordingly, ensuring the most effective approach towards long-term recovery success.
- Managed caseload effectively while maintaining timely communication with both patients and interdisciplinary team members.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
Education
Bachelor of Science - Psychology
University of Mobile
Mobile, AL05-2012
Skills
- Personalized care planning
- Client advocacy
- Daily living assistance
- Assessment and documentation
- Mobility support
- Regulatory compliance
- Adaptability
- Communication and interpersonal skills
Timeline
Case Manager
FEMA
03.2020 - Current
Case Manager
AltaPointe Health
01.2018 - 02.2020
Program Service Coordinator
The Alabama Mentor
03.2015 - 03.2017
Drug Abuse Counselor
Mobile Metro Treatment Center
08.2012 - 07.2014
Bachelor of Science - Psychology
University of Mobile
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