Melisa Garcia Orrego
Queens,NY
Summary
Dynamic Waitress with a proven track record at Carro Café Restaurant, enhancing dining experiences and customer retention through expert complaint handling and task delegation. Skilled in maintaining high service standards and order accuracy, leading to more guests served per shift. Specializes in conflict resolution and sales promotion, ensuring peak performance during critical hours.
Overview
1
1
Certification
Work History
Waitress Supervisor
Carro Café Restaurant
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Education
Comunicación Social, Periodismo -
Universidad Católica
Pereira, Risaralda11.2004
Skills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Sales Promotion
- Customer Service
- Food and Beverage Service
- Conflict Resolution
Certification
Food Handler Certificate
Languages
Spanish
Native or Bilingual
Timeline
Food Handler Certificate
Waitress Supervisor
Carro Café Restaurant
Comunicación Social, Periodismo -
Universidad Católica
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