MELISA MARIN-MARTINEZ
Wappingers Falls,NY
Summary
Dedicated and reliable hospitality professional with 3 years of experience as a hostess and busser. Skilled in providing exceptional customer service, handling cash transactions accurately, and fostering positive guest experiences. Known for strong communication skills, a highly motivated work ethic, and a proven ability to thrive in fast-paced environments
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Beacon Bread Company
04.2025 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Busser
Zaitun
07.2023 - 08.2024
- Effectively multitasked in a fast-paced environment while maintaining composure under pressure.
- Proactively identified guest preferences and dietary restrictions (e.g., allergies) and promptly informed servers and managers to ensure guest satisfaction and safety.
- Communicated professionally and collaboratively with kitchen and hospitality team members, fostering strong working relationships.
Lead Hostess
Casa Vallarta Mexican Restaurant
11.2022 - 04.2024
- Built and nurtured positive relationships with guests and team members, contributing to a friendly and inviting environment.
- Efficiently managed reservations, waitlists, and table assignments using reservation systems to optimize seating and minimize wait times.
- Proactively monitored team operations, addressing challenges and coordinating with staff to maintain smooth and efficient workflows during peak hours.
- Created a warm and welcoming atmosphere for guests upon arrival by greeting them with professionalism, providing information about waiting times, and accommodating special requests.
Education
Bachelor of Science - Criminal Justice Management
John Jay College Of Criminal Justice
New York, NY05.2028
Advanced Regents Diploma -
Roy C. Ketcham Senior High School
Wappinger Falls, NY06.2024
Skills
- Problem-Solving
- Teamwork & Collaboration
- Customer Service
- Communication Skills
- Stocking & Replenishing
- Strong work ethic
- Exceptional customer service
- Multitasking and organization
Languages
Spanish
English
Timeline
Server
Beacon Bread Company
04.2025 - Current
Busser
Zaitun
07.2023 - 08.2024
Lead Hostess
Casa Vallarta Mexican Restaurant
11.2022 - 04.2024
Advanced Regents Diploma -
Roy C. Ketcham Senior High School
Bachelor of Science - Criminal Justice Management
John Jay College Of Criminal Justice