Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Melisa Miller

Fort Worth,TX

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Community Manager

Nrp Group
06.2022 - Current
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Kept properties in compliance with local, state and federal regulations.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Evaluated property conditions and recommended improvements.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.

Senior Community Manager

Beztak Properties LLC
01.2018 - 06.2022
  • Worked in compliance with the Fair Housing/Tax Credit Program/LIHTC
  • Prepared and analyzed Financial/variance reports and budgets
  • Created marketing and leasing plans
  • Renovations
  • Weekly ownership calls
  • Processed rent payments
  • Eviction filing and processing
  • Managed invoicing, vendors/bids and staff.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Evaluated property conditions and recommended improvements.

Area Property Manager

Madrona Ridge LLC
03.2011 - 03.2018
  • Prepared budgets and financials
  • Handled Marketing
  • Collected and processed rent
  • Prepared late notices, lease renewal and recerts
  • Handled various bookkeeping duties/payroll
  • Worked in compliance with the Fair Housing/Tax Credit Program/LIHTC
  • Maintain/oversee/lead

Account Manager

West Business Services
06.2010 - 11.2010
  • Monitored customers account for Office Depot
  • Looked for possible solutions of saving money and promotions
  • Ordering any products needed for customer

Education

Bachelor's Degree - English Education

University of Central Oklahoma
Edmond, OK

Diploma - undefined

Putnam City Original High School
Oklahoma City, OK
2006

Skills

  • Yardi
  • Accounts Payable
  • Section 8
  • Property Leasing
  • Payroll
  • Accounts Receivable
  • Administrative Experience
  • Office Management
  • Tax Experience
  • Fair Housing Regulations
  • Microsoft Outlook
  • Management
  • Renovation
  • Budgeting
  • General ledger reconciliation
  • Property maintenance
  • OneSite
  • Accounting
  • Pricing
  • Marketing
  • Awards
  • Mentor 2016
  • March 2016
  • Compliance 2017
  • March 2017
  • Certifications and Licenses
  • Certified Apartment Manager
  • Additional Information
  • Work well without supervision
  • Proficient in Microsoft Office, Excel, Power Point, Outlook Express, Yardi, Onesite, On-site and
  • Bluemoon
  • Skilled in posting, collecting rent, and eviction filing
  • Excellent written and verbal communication skills, with an eye for detail
  • Preparing bank deposits
  • Ability to prepare and maintain leases, renewals, late notices, and resident files
  • Accurately process paperwork and credit reports
  • Lease and inspect apartments
  • Ability to prioritize and remain focused on the essence of an issue
  • Skilled at learning new concepts quickly while working well under pressure
  • Team Training
  • Inspect Buildings
  • Active Listening
  • Microsoft Excel

Certification

Property Management (10+ years) Property inspections (10+ years) Unit inspections (10+ years) OCHA/OHFA Inspections (10+ years) LIHTC (10+ years) Tax Credit (10+ years)

Additional Information

  • Willing to relocate to: Dallas, , TX - - , Authorized to work in the US for any employer

Timeline

Community Manager

Nrp Group
06.2022 - Current

Senior Community Manager

Beztak Properties LLC
01.2018 - 06.2022

Area Property Manager

Madrona Ridge LLC
03.2011 - 03.2018

Account Manager

West Business Services
06.2010 - 11.2010

Bachelor's Degree - English Education

University of Central Oklahoma

Diploma - undefined

Putnam City Original High School

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Melisa Miller