Melisa Moorehead
El Cajon,CA
Summary
Experienced with managing service operations and enhancing customer satisfaction through efficient problem-solving and communication. Utilizes technical expertise and team leadership to ensure smooth workflow and customer engagement. Track record of fostering strong customer relationships and maintaining high service standards.
Overview
11
11
years of professional experience
Work History
Advertising and Marketing Specialist
Stadium Club
09.2024 - 10.2025
- Developed and executed targeted marketing campaigns to increase brand awareness.
- Conducted market research to identify trends and consumer preferences for effective advertising strategies.
- Collaborated with creative teams to produce compelling promotional materials aligned with brand messaging.
- Managed social media platforms, enhancing engagement through innovative content and timely responses.
Home Health Aide
Ronald Snyder
02.2023 - 02.2025
- Assisted clients with mobility and daily living activities to enhance independence.
- Coordinated transportation for medical appointments, ensuring timely arrivals and departures.
- Provided personal care services, including bathing, grooming, and meal preparation for clients.
Lead Service Advisor
La Mesa RV
10.2014 - 12.2022
- Led service team in diagnosing and resolving customer concerns for optimal satisfaction.
- Trained and mentored new advisors on service processes and customer interaction techniques.
- Streamlined service workflow, enhancing efficiency and reducing turnaround times for repairs.
- Implemented customer feedback mechanisms to improve service offerings and address issues promptly.
- Collaborated with technicians to ensure timely completion of repairs and quality assurance checks.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Education
No Degree - General Education
Cuyamaca College
El Cajon, CAHigh School Diploma -
Granite Hills High School
El Cajon06-2001
Skills
- Product positioning
- Time management
- Scheduling
- Digital marketing
- Customer research
- Sales strategy
- Product marketing
Timeline
Advertising and Marketing Specialist
Stadium Club
09.2024 - 10.2025
Home Health Aide
Ronald Snyder
02.2023 - 02.2025
Lead Service Advisor
La Mesa RV
10.2014 - 12.2022
No Degree - General Education
Cuyamaca College
High School Diploma -
Granite Hills High School