MELISA MUSIC
Rowlett
Summary
Dedicated customer service associate with a proven ability to support diverse clients and deliver accurate, timely service. Seeking to leverage strong interpersonal skills, multitasking ability, and attention to detail in a Pharmacy technician position. Passionate about learning pharmacy operations and contributing to quality patient care while maintaining professionalism in fast paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
11.2023 - 07.2024
- Handled multiple high-pressure interactions.
- Actively participated in weekly team meetings.
- Ensured customer satisfaction.
- Escalated issues to management.
- Mentored new associates.
- Adopted customer-centric thinking.
- Worked closely with cross-functional teams.
Education
Bachelor of Science - Nursing
The University of Texas at Arlington
Arlington, TX01.2029
High School - undefined
Rowlett High School
Rowlett, TX01.2025
Skills
- Goal-oriented problem solving
- Multichannel communication (phone, chat, email)
- Positive customer feedback generation
- Up-selling and cross-selling strategies
- Mentoring and Team Development
- Continuous service improvement initiatives
Certification
pharmacy technician trainee
Timeline
Customer Service Associate
Walgreens
11.2023 - 07.2024
High School - undefined
Rowlett High School
Bachelor of Science - Nursing
The University of Texas at Arlington