Melisa Vuksani
SHELBY TOWNSHIP,MI
Summary
Dynamic salesperson with expertise in customer engagement, inventory management, and effective communication. Skilled in problem-solving and time management, dedicated to enhancing customer experiences, and building lasting relationships.
Overview
3
3
years of professional experience
Work History
Salesperson
Chili Pepper's Tanning & Wellness
Rochester Hills, Michigan
05.2025 - 12.2025
- Assisted customers in selecting tanning products and wellness services.
- Maintained cleanliness and organization of tanning equipment and wellness areas.
- Educated clients on safe tanning practices and product usage.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to enhance customer service experiences.
- Handled inventory management and restocked supplies as needed.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Promoted special offers and loyalty programs to increase customer engagement.
- Developed key customer relationships to increase sales.
- Educated customers about products and services offered by the company.
- Resolved customer complaints promptly and efficiently.
- Advised customers on the latest product features and benefits.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
Restaurant Hostess
G's Kitchen & Cocktails
SHELBY TOWNSHIP, MI
05.2023 - 08.2024
- Greeted guests warmly and managed seating arrangements efficiently.
- Coordinated waitlists and communicated wait times to guests effectively.
- Assisted servers by relaying special requests and dietary restrictions accurately.
- Maintained cleanliness and organization of the host stand and entry area.
- Provided menu information and answered guest inquiries with confidence.
- Collaborated with kitchen staff to ensure timely table turnover during peak hours.
- Handled reservations through phone calls and online systems seamlessly.
- Monitored dining room atmosphere, ensuring a welcoming environment for all guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Answered telephone to provide dining information and take reservations.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
Dwight D. Eisenhower High School
Utica, MI05-2024
Some College (No Degree) - Commercial And Advertising Art
Michigan State University
East Lansing, MISkills
- Customer engagement
- Inventory management
- Sales promotion
- Point-of-sale systems
- Product education
- Customer relationship management
- Time management
- Attention to detail
- Problem solving
- Hospitality management
- Effective communication
- Sales analytics
- Sales demonstration
- Active listening
- Customer relationship building
- Beauty product demonstration
- Up-selling
- Networking
- Sales closing
- Win-loss analysis
- Staff training
- Territory growth
Languages
Albanian
Limited
Timeline
Salesperson
Chili Pepper's Tanning & Wellness
05.2025 - 12.2025
Restaurant Hostess
G's Kitchen & Cocktails
05.2023 - 08.2024
High School Diploma -
Dwight D. Eisenhower High School
Some College (No Degree) - Commercial And Advertising Art
Michigan State University