Melisa Zipp
West Valley City,UT
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Branch Manager
ARIZONA SHOWER DOORS
Salt Lake City, UT
04.2021 - Current
- Established and maintained strong client relationships through regular communication and feedback.
- Oversaw staff operations to ensure optimal performance and productivity.
- Provided comprehensive training and support to staff, fostering skill enhancement and operational efficiency.
- Directed and monitored all aspects of branch operations, focusing on compliance and operational excellence.
- Optimized organizational processes to maintain operational effectiveness.
- Conducted regular inventory assessments to maintain accurate stock records and facilitate timely replenishment.
- Executed production processing to streamline operations and enhance output.
- Managed fulfillment of daily production requests to support operational efficiency.
- Coordinated and managed driver runs to ensure timely transportation of goods.
- Tracked P&L and branch expenditures to support budgetary compliance and financial health.
- Managed daily activities of 7-15 employees to enhance productivity and team performance.
- Directed route planning and execution to enhance operational effectiveness.
Med Tech/Caregiver
Park Place Assisted Living of Boise
Boise, ID
05.2020 - 03.2021
- Facilitated daily care and support for residents' needs.
- Executed timely medication administration to ensure patient compliance and health outcomes.
- Administered minor wound care procedures to ensure patient comfort and safety.
- Performed various cleaning tasks to maintain a tidy and organized environment. Supported team members in achieving cleanliness standards across all areas. Assisted in inventory management of cleaning supplies and equipment.
- Assisted with laundry tasks, ensuring cleanliness and organization of garments. Supported team in maintaining equipment and supplies for laundry operations. Performed routine checks on laundry machines to confirm functionality.
- Facilitated move-out and move-in processes to ensure seamless transitions.
Office Manager and Bookkeeper
Olcotts Auto Repair
Boise, ID
10.2016 - 03.2017
- Assisted in processing billing inquiries and resolving discrepancies. Supported clients with billing-related questions and concerns. Facilitated timely billing communications between departments.
- Assisted in managing appointment schedules to improve organization and efficiency. Supported team members by coordinating appointment times and locations. Facilitated communication between clients and staff regarding appointment details.
- Assisted in maintenance and repair operations to enhance operational efficiency.
- Assisted in managing financial records and transactions for clients. Supported the preparation of budgets and financial statements. Collaborated with team members to process invoices and payments.
- Generated comprehensive bank reports to ensure accurate financial tracking.
Cashier/Customer Service/Sales Associate
TA Travel Centers
Boise, ID
11.2015 - 03.2016
- Welcomed guests with professionalism and attentiveness.
- Addressed guest inquiries with prompt and accurate responses.
- Supported guest satisfaction by guiding individuals in locating desired items.
- Managed cash register operations to ensure accurate and timely processing of sales.
- Managed cash drawer counting processes to maintain operational integrity and accuracy.
- Managed return and exchange processes for guests, ensuring a seamless experience.
- Managed resolution of guest complaints to ensure a positive experience for all patrons.
- Ensured optimal product availability by systematically stocking shelves to support customer needs.
Education
Graphic Design (Associate) -
The International Academy of Design and Technology
Tampa, FLSkills
- Proficient in Microsoft Office
- Strong organizational abilities
- Proficient in Adobe Photoshop
- Experienced with Office 365 applications
- Administrative support role
- Customer service
- Front office operations
- English language skills
- Computer operation
- Microsoft Word
- Filing
- Valid driver's license
- Payment reconciliation
- Experienced in software tools
- Administrative experience
- Efficient data input
- Accounts Receivable
- Office experience
- Billing
- Salesforce proficiency
- Numeric data management
- Workplace organization
- Administrative support experience
Certification
- Driver's License
- Certified Medication Technician
- CPR Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Branch Manager
ARIZONA SHOWER DOORS
04.2021 - Current
Med Tech/Caregiver
Park Place Assisted Living of Boise
05.2020 - 03.2021
Office Manager and Bookkeeper
Olcotts Auto Repair
10.2016 - 03.2017
Cashier/Customer Service/Sales Associate
TA Travel Centers
11.2015 - 03.2016
Graphic Design (Associate) -
The International Academy of Design and Technology