Summary
Overview
Work History
Education
Skills
Timeline
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Dean Williams

Muncy,PA

Summary

Accomplished Branch Manager with a proven track record at Beacon Roofing Supply, enhancing operational efficiencies and employee performance. Expert in relationship building and proficient in MS Office, Significantly improved branch production rates and customer satisfaction. Skilled in coaching, mentoring, and business development, I excel in driving sales growth and operational excellence.

Overview

22
22
years of professional experience

Work History

Branch Manager

Beacon Roofing Supply
11.2002 - 01.2020
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Consulted customers to boost product sales and services.
  • Complied with regulatory guidelines and requirements.
  • Developed strategic plans for day-to-day financial operations.
  • Complied with established internal controls and policies.
  • Analyzed business processes to identify cost savings and operational efficiencies.

Store Manager

Faxon Lumber Company
06.1998 - 11.2002
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.

Education

Business Management - Business Administration And Management

Pennsylvania College of Technology
Williamsport, PA

Skills

  • Shift Scheduling
  • Sales professional
  • Proficient in Microsoft Office
  • Human resources knowledge
  • Interviewing and Hiring
  • Process Improvement
  • Relationship building and management
  • Sales Development
  • Customer Service
  • Branch Operations Management
  • Cash handling expertise
  • Employee Development
  • Business Development
  • Performance Reviews
  • Operational Reports
  • Coaching and Mentoring
  • Attention to Detail

Timeline

Branch Manager

Beacon Roofing Supply
11.2002 - 01.2020

Store Manager

Faxon Lumber Company
06.1998 - 11.2002

Business Management - Business Administration And Management

Pennsylvania College of Technology
Dean Williams