Melissa ACERO
Omaha,NE
Summary
A highly motivated Case Manager with experience in providing employment referrals, proven track record of success in reviewing , tracking and coordinating referrals. Possesses strong communication and organization skills to effectively mange client load. Combining knowledge with Human Resources in payroll, training and benefits and recruiting.
Overview
13
13
years of professional experience
Work History
Case Manager
Essential Pregnancy Services
Omaha, NE
06.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Patient Access Representative
Conifer Health
Omaha, NE
09.2015 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Boutique Manager
Essential Pregnancy Services
Omaha, NE
06.2021 - 05.2023
- Increased sales through effective visual merchandising and creative window displays.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Coordinated special events to promote the boutique
- Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
- Maintain stock for items that were top needs.
- Schedule shopping appointments
Bilingual Program Coordinator
Essential Pregnancy Services
Omaha, NE
01.2021 - 06.2021
- Then was offered Case Manager
- Was in charge of EPS education program both English and Spanish
- Scheduled appointments , had follow ups with clients to assure we were meeting needs, in charge of stock in boutique and purchasing needs
- Currently meeting with clients weekly or biweekly to ensure guidance to self sufficiency
- Setting goals and keeping record of progress
- Reviewing parenting classes
- Scheduling case management appointments
- Telephone follow ups
- Translate
- Complete orientation of new client, Check in patients to Emergency Room, verify insurance, and collect point of service collections.
Receptionist
CHI Maple Hills, Access
01.2019 - 02.2021
- Check in patients to Clinic
- Update any information needed
- Verify insurance, answer phones, schedule appointments
- Distribute mail
- Reason Left: Still Employed – Would like to work in an HR environment
- Patient
Clerk II
Omaha Police Department
Omaha, NE
10.2017 - 08.2018
- Answered phone calls
- Completed Name change forms for Officers
- Put in work time for new recruits
- Assisted with new Police Graduation Ceremony
- Interacted with customers by phone, email, or in-person to provide information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Hiring Coordinator
JBS Swift
Omaha, NE
01.2015 - 07.2015
- Look through applications to call for interview, completed the interview process
- Offered position and completed new hire paper work I9, W4, Insurance enrollment forms
- Completed the Job Bid Chain
- Answered phone calls, scheduled interviews, completed employment verification by phone, email or fax
- Reason Left: Schedule problems
- Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
- Developed strong relationships with external partners such as staffing agencies, colleges, and professional associations to increase candidate reach.
- Maintained accurate records of all recruitment activities in compliance with federal regulations and company policies.
HR Administrative Assistant
Hormel Foods Corporation
06.2011 - 11.2014
- Went through applications, verified employment and contact to schedule interview
- Completed the after part of the interview, I9, W4, and insurance enrollment documents
- Was in charge of the Orientation process a 3 day process
- Completed Safety Training, and Knife Handling training
- Translated in the Medical Department
- Made employees new hire packets and badge to clock in
- Translated for CEO, helped with Kronos
- Reason Left: Moved to Omaha
Education
High School Diploma -
Fremont High School
Fremont, NE05.2010
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Client Advocacy
- Care Coordination
- Community Resources
- Case Planning
- Records Management
- Data Entry and Analysis
- Crisis Intervention
- Emotional awareness
- Referral Coordination
- Resource Management
- Case Management Tracking
- Case Needs Assessment
- Patient Assessment
- Annual Case Reviews
- Staff Management
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Essential Pregnancy Services
06.2023 - Current
Boutique Manager
Essential Pregnancy Services
06.2021 - 05.2023
Bilingual Program Coordinator
Essential Pregnancy Services
01.2021 - 06.2021
Receptionist
CHI Maple Hills, Access
01.2019 - 02.2021
Clerk II
Omaha Police Department
10.2017 - 08.2018
Patient Access Representative
Conifer Health
09.2015 - Current
Hiring Coordinator
JBS Swift
01.2015 - 07.2015
HR Administrative Assistant
Hormel Foods Corporation
06.2011 - 11.2014
High School Diploma -
Fremont High School