Melissa Aguilar
Summary
Skilled in providing top-tier customer service within fast-paced pharmacy environments. Experience includes maintaining high levels of customer satisfaction, managing pharmacy workflow and resolving patient issues with tact and diplomacy. Strengths include strong communication skills, product knowledge, and a focus on fostering positive relationships with customers. Previous work has resulted in improved customer experience through efficient problem-solving and personalized care. Committed to maintaining confidentiality and safety standards while fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Pharmacy Customer Service Representative
Walgreens
Fort Worth, TX, TX
08.2025 - Current
- Provided exceptional customer service to pharmacy patients and clients.
- Assisted customers with prescription requests and medication inquiries.
- Processed prescription orders using pharmacy management software efficiently.
Store Associate
CVS Pharmacy
09.2024 - 08.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Shift Lead
Panda Express
02.2022 - 08.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Education
Polytechnic High School
Fort Worth, TX 08.2019 - 2023
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Supply restocking
- Resolving customer issues
- Inventory control
- Cash handling procedures
- Employee training
- FDA and HIPAA compliance
Languages
Spanish
Timeline
Pharmacy Customer Service Representative
Walgreens
08.2025 - Current
Store Associate
CVS Pharmacy
09.2024 - 08.2025
Shift Lead
Panda Express
02.2022 - 08.2023
Polytechnic High School
08.2019 - 2023