MELISSA ALAMO
Brooklyn,NY
Summary
Positive, upbeat Customer service and sales associate, brings more than 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
18
18
years of professional experience
Work History
Real Estate Agent
Fifth and Forever LLC
Manhattan, NY
07.2018 - 12.2024
- Negotiate, facilitate and manage real estate transactions.
- Coordinate appointments with prospective renters and sellers to showcase apartment and houses.
- Answer phone calls and emails from potential and existing customers.
- Advise prospective clients on current market activities.
- Advertise properties to general public via networking, social media, ads and multiple listing services to maximize exposure.
Customer Service Agent
Envoy Air Inc An American Airlines Company Group
Queens, NY
07.2021 - 07.2022
- Prep and secure aircraft for following flight.
- Operate Quik and gatereader to efficiently board passengers.
- Operate passenger boarding bridge, while following all safety and security measures.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Store Manager
Starbucks
Manhattan, NY
08.2015 - 03.2016
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Supervisor
Starbucks
Manhattan, NY
04.2013 - 08.2015
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Barista
Starbucks
Manhattan, NY
08.2006 - 04.2013
- Prep and secure aircraft for following flight.
- Operate Quik and gatereader to efficiently board passengers.
- Operate passenger boarding bridge, while following all safety and security measures.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Some College (No Degree) - Digital Marketing
University of Phoenix
Tempe, AZSkills
- Conflict resolution techniques
- Customer Service
- Product Knowledge
- Meticulous attention to detail
- Training and coaching
- Results driven
Accomplishments
Top producing real estate agent at Fifth and forever LLC, for 2019, 2020 and 2021.
Timeline
Customer Service Agent
Envoy Air Inc An American Airlines Company Group
07.2021 - 07.2022
Real Estate Agent
Fifth and Forever LLC
07.2018 - 12.2024
Assistant Store Manager
Starbucks
08.2015 - 03.2016
Supervisor
Starbucks
04.2013 - 08.2015
Barista
Starbucks
08.2006 - 04.2013
Some College (No Degree) - Digital Marketing
University of Phoenix