Melissa Albero
Saylorsburg,PA
Summary
Seeking a customer service position with a company that will allow me to fully utilize my communication, organizational, customer service, problem solving skills, and computer knowledge.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
PNC Bank
Saylorsburg, PA, USA
08.2022 - Current
• Provide exceptional customer service while taking 300+ inbound calls daily.
• Efficiently handle calls to address customer needs, resulting in high scores on customer service metrics and low average handle times.
• Awarded spotlight points for perfect customer NPS and CXI ratings 7 out of 12 months.
Licensed Insurance Agent
United Healthcare Group
Allentown, PA, USA
02.2015 - 08.2022
• Sold Medicare Supplement and Part D plans.
• Identified customer needs and conveyed relevant product details.
▪︎ Handled high volume of inbound calls daily, meeting CSAT scores.
Customer Service Representative
People Share
06.2014 - 01.2015
• Performance on the job resulted in being promoted to full-time hire at United Healthcare Group.
Customer Service Representative
Liquid Fence Co
Blakeslee, PA, USA
05.2013 - 03.2014
• Specialized in customer billing and order processing, answering 200+ customer calls daily.
Stay at Home Mom
09.2012 - 05.2013
Administrative Assistant
Salisbury Behavioral Health
Stroudsburg, PA, USA
11.2008 - 09.2012
Education
High School Diploma -
Stroudsburg High School
Stroudsburg, PA01.1999
Skills
- Financial sales
- Insurance Sales
- Microsoft Word
- Microsoft Excel
- Customer Service
- Billing
- Order Processing
Timeline
Customer Service Representative
PNC Bank
08.2022 - Current
Licensed Insurance Agent
United Healthcare Group
02.2015 - 08.2022
Customer Service Representative
People Share
06.2014 - 01.2015
Customer Service Representative
Liquid Fence Co
05.2013 - 03.2014
Stay at Home Mom
09.2012 - 05.2013
Administrative Assistant
Salisbury Behavioral Health
11.2008 - 09.2012
High School Diploma -
Stroudsburg High School