MELISSA ALVARADO
LAWNDALE,CA
Summary
An organized team facilitator with a proven track record of providing exceptional employee relations in fast-paced environments. A self-starter with a diverse skill set that will optimize a team’s success rate.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Kinecta Federal Credit Union
2023.02 - Current
- Oversaw daily branch operations, ensuring compliance with policies and procedures.
- Collaborated with senior management on strategic initiatives to drive branch performance goals.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Collaborated with business around the South Bay to put on events and presentations for company relationships.
- Maintained inventory control systems, ensuring accurate stock levels and availability of products.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Wax Specialist
European Wax Center
2022.03 - 2023.02
- Maintained cleanliness and organization of workstations, adhering to health and safety standards consistently.
- Conducted regular inventory assessments, managing supplies effectively to minimize waste and costs.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
- Actively participated in team meetings, contributing valuable input towards improving the salon''s overall performance and client satisfaction.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
Intensive Behavioral Interventionist
MB Unified School District
2017.08 - 2022.03
- Implemented evidence-based strategies to improve student engagement and learning outcomes.
- Advocated for students' needs in multidisciplinary team meetings, enhancing support services provided.
- Led workshops on best practices in behavioral interventions for educational staff and community members.
- Monitored student progress through data analysis, adjusting interventions as necessary for effectiveness.
- Reduced instances of disruptive behavior by implementing proactive strategies designed to address underlying triggers within the environment or daily routine.
- Developed individualized visual schedules for clients, promoting increased independence in daily living activities.
- Participated in professional development opportunities to stay current with best practices in intensive behavioral intervention methodologies.
- Promoted positive behavior change through consistent reinforcement of desired actions and clear consequences for undesired behaviors.
Adaptive Skill Instructor
Nature and Nurture ABA
2018.12 - 2019.03
- Developed inclusive recreational programs tailored for individuals with diverse abilities.
- Collaborated with multidisciplinary teams to create supportive environments for participants.
- Organized community outreach initiatives to promote awareness of adaptive recreation services.
- Addressed behavioral challenges among participants when needed through effective problem-solving and communication, ensuring a positive atmosphere for all individuals.
- Developed a strong understanding of various disability types in order to effectively design programming that met diverse needs while maintaining safety protocols consistently across sessions.
- Maintained accurate records of participant progress, attendance, and incidents to ensure consistent communication with stakeholders.
- Fostered positive relationships with participants, families, and staff through open communication and empathetic listening.
- Evaluated program effectiveness through regular assessment tools, using findings to inform future program modifications.
Lead Registered Behavior Therapist
Behavior and Education
2016.09 - 2017.08
- Implemented individualized treatment plans to enhance client behavioral outcomes.
- Collaborated with multidisciplinary teams to ensure cohesive care strategies for clients.
- Trained and mentored junior therapists on best practices in behavior management techniques.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, addressing specific client needs and goals.
- Provided one-on-one support for children with autism spectrum disorder, enhancing their communication and social skills.
- Assisted clients in achieving milestones through consistent reinforcement strategies and data-driven decision making.
- Provided crisis intervention support during challenging situations, ensuring safety for all involved parties while effectively managing disruptive behaviors.
- Assessed client progress regularly using objective measures, allowing targeted adjustments to interventions when necessary.
- Conducted functional assessments to identify behavioral triggers, enabling the development of targeted intervention plans.
- Implemented social skills groups for clients to practice peer interactions in a structured setting, increasing opportunities for successful relationships outside therapy sessions.
- Developed strong rapport with clients and families, fostering trust and open communication regarding treatment goals and progress.
- Maintained detailed records of client progress, facilitating accurate evaluation and modification of treatment plans as needed.
Behavior Therapist
Center of Autism & Related Disorders
2016.01 - 2016.08
- Collected session data to aid in treatment planning
- Contributed to the teaching of important social and basic life skills to allow clients to assimilate in society
- Outlined a means for clients and family members to practice/use skills and strategies for confronting problems constructively.
- Maintained professional boundaries with parents and caregivers while building a strong support network to achieve treatment goals.
Human Resources Assistant
Target
2015.12 - 2016.03
- Assisted in recruitment processes, coordinating interviews and conducting reference checks.
- Supported onboarding initiatives by preparing orientation materials and facilitating new hire training sessions.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Developed and maintained filing systems for personnel documents, improving retrieval times and organization.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Level 6 Associate
In- N- Out Burger
2008.02 - 2015.12
- Operated kitchen equipment efficiently to ensure timely meal production.
- Maintained cleanliness and organization of workstations in compliance with safety standards.
- Assisted in training new staff on cooking techniques and food safety practices.
- Monitored inventory levels and communicated supply needs to management effectively.
- Implemented process improvements to enhance speed of service during peak hours.
- Ensured adherence to health regulations by conducting regular quality checks on food products.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure a smooth workflow, contributing to a positive work environment.
- Managed cash drawer, ensuring accuracy in cash handling and reconciliation at shift end.
- Greeted customers entering store and responded promptly to customer needs.
Education
Masters in Education - Applied Behavior Analysis
Arizona State University
01.2018
Bachelor of Arts - Sociology
Cal State San Bernardino
01.2015
Skills
- Business development
- Operations management
- Customer service focus
- Team motivation
- Data collection
- Individualized education plans
Certification
- May 2024 Staff Level Core Value Award Winner - Kinecta Federal Credit Union
- Top Product Sales Performer 2022 for European Wax Center - Marina Del Rey location
- Licensed Esthetician Z143158
Languages
Spanish
Professional Working
Timeline
Assistant Branch Manager
Kinecta Federal Credit Union
2023.02 - Current
Wax Specialist
European Wax Center
2022.03 - 2023.02
Adaptive Skill Instructor
Nature and Nurture ABA
2018.12 - 2019.03
Intensive Behavioral Interventionist
MB Unified School District
2017.08 - 2022.03
Lead Registered Behavior Therapist
Behavior and Education
2016.09 - 2017.08
Behavior Therapist
Center of Autism & Related Disorders
2016.01 - 2016.08
Human Resources Assistant
Target
2015.12 - 2016.03
Level 6 Associate
In- N- Out Burger
2008.02 - 2015.12
Bachelor of Arts - Sociology
Cal State San Bernardino
Masters in Education - Applied Behavior Analysis
Arizona State University