Melissa Alvarez
Fort Pierce
Summary
Dynamic operations supervisor with a proven track record at Bealls Inc., enhancing inventory management and reducing stockouts by 98%. Skilled in payroll administration and conflict resolution, I excel in training teams and driving customer satisfaction through effective leadership and strategic initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Bealls Inc.
Port Salerno
06.2025 - Current
- Supervised a team of 24 operations staff to ensure efficient daily operations.
- Managed inventory control processes, reducing stockouts by 98% through accurate forecasting.
- Trained and mentored new hires on company policies, procedures, and safety protocols.
- Resolved escalated customer issues promptly, improving satisfaction ratings significantly.
- Instituted an employee recognition program that boosted morale within the operations team.
- Prepared weekly payroll summaries for submission to corporate office.
- Maintained accurate records of payroll information, attendance, vacation days.
- Led cross-functional teams in developing seasonal marketing campaigns aligned with merchandising strategies.
- Processed payroll information into accounting system accurately and timely.
Shift Leader/ Project Coordinator
Once Upon a Child
Stuart
12.2022 - 05.2025
- Managing a team up towards 10 employees on a weekend shift w/ an over lapping shift lead, or simply handling a 4-person team on week days.
- Coordinate w/ back stock management for store shifts due to seasons, holidays, and store refreshments as we call it.
- Trained and mentored new staff on store policies and customer service techniques.
- Implemented effective scheduling to optimize staff coverage during peak hours.
- Collaborated with management to develop promotional displays that attract customers.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed staff scheduling, payroll processing, budgeting, ordering supplies.
Front End Lead Advocate
Target Corporation T-2248
Port Saint Lucie
08.2019 - 07.2022
- Led front-end team to ensure smooth customer service operations.
- Collaborated with management to streamline front-end processes and workflows.
- Monitored cash handling procedures for accuracy and compliance standards.
- Resolved customer inquiries and concerns effectively and promptly.
- Collaborating with other departments to ensure successful integration of products into their systems.
- Managed cash drawer, ensuring proper balance at start and end of shifts.
- Coordinated cash deposits to bank, following security protocols for safety.
- Verified cash drawer, counted money and balanced receipts.
- Tracked daily cash differences, compiled reports, and compared past data to find causes.
Education
Bachelor of Science - Psychology
Florida Atlantic University
Boca Raton, FL12.2018
Skills
- Microsoft Office
- Inventory management
- Payroll administration
- Customer service
- Staff scheduling
- Conflict resolution
- Time management
- Operations management
- Project management
Certification
Driver's License
Languages
Spanish
Native/ Bilingual
Timeline
Operations Supervisor
Bealls Inc.
06.2025 - Current
Shift Leader/ Project Coordinator
Once Upon a Child
12.2022 - 05.2025
Front End Lead Advocate
Target Corporation T-2248
08.2019 - 07.2022
Bachelor of Science - Psychology
Florida Atlantic University