Melissa Andrews
Humble ,TX
Summary
Dynamic Customer Service Representative with a proven track record at Xfinity Comcast, excelling in consultative sales and information security. Demonstrated ability to enhance customer satisfaction and streamline paperwork processes. Skilled in both inbound and outbound calling, achieving top service levels with keen attention to detail and efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Xfinity Comcast
11.2023 - 07.2024
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Met customer call guidelines for service levels, handle time and productivity.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
High School Diploma -
Lone Star College
Houston, TX05-2022
Skills
- Paperwork Processing
- Account updating
- Information Security
- Consultative Sales
- Inbound and Outbound Calling
- Data Collection
- Scheduling
Timeline
Customer Service Representative
Xfinity Comcast
11.2023 - 07.2024
High School Diploma -
Lone Star College
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