Melissa Angell
Lansing,MI
Summary
Dedicated professional with extensive experience in social work environments, adept at streamlining administrative processes to enhance operational efficiency. Strong communication and organizational skills facilitate exceptional client care and meticulous documentation. Proven ability to develop and maintain effective client relationships, fostering a supportive atmosphere that prioritizes well-being and positive outcomes. Committed to contributing to a collaborative team environment while advocating for client needs.
Overview
19
19
years of professional experience
Work History
Social Worker Assistant
Senior Community Care of Michigan
10.2021 - Current
- Uphold customer service principal infection control and resident confidentiality per company policies and guidelines.
- Provide assistance and support to social worker director as assigned.
- Provide resident with resources for housing, and other social services.
- Furnished advice and assistance to residents and families regarding DPOA, Rights and PHI forms and education options
Certified Medication Technician
Vista Spring Assisted Living
01.2019 - 10.2021
- Administered medication to average of 20 patients per shift, ensuring proper dosages and recording timing in compliance with medical protocols.
- Monitored patient reaction to medications and effective communication with nursing staff
Receptionist/ Customer Service
Medilodge of Okemos
10.2015 - 04.2021
- Schedule daily appointments, meet and greet clients. Assignments daily
Home Health Aid
Elmo’s of Angel
04.2019 - 12.2019
- Assisted senior home health care aids in providing care for elderly patients, including personal hygiene, dressing, and grooming
- Monitored patients’ health and vital signs, ensuring accurate documentation
- Provide emotional support to family and patients
Representative Service
Call Center Represented Access Point
08.2015 - 09.2016
- Intake payments, sales, and Customer Services
Manager
Family Dollar
06.2006 - 09.2010
- Daily Inventory, hiring process, Manage money, Stocking Items
Education
Associate Degree - Health Human Services
Ultimate Medical Academy
Tampa, FloridaHigh School Diploma -
Graduation Alliance Inc
Salt Lake City, UT06-2024
Skills
- Customer Service
- Executive team leadership
- Microsoft Word
- Excel/Power Point
- Administrative
- Memory Care
- Management
- Verbal/written communication
- Care planning
- In-home services
- Eldercare
Timeline
Social Worker Assistant
Senior Community Care of Michigan
10.2021 - Current
Home Health Aid
Elmo’s of Angel
04.2019 - 12.2019
Certified Medication Technician
Vista Spring Assisted Living
01.2019 - 10.2021
Receptionist/ Customer Service
Medilodge of Okemos
10.2015 - 04.2021
Representative Service
Call Center Represented Access Point
08.2015 - 09.2016
Manager
Family Dollar
06.2006 - 09.2010
Associate Degree - Health Human Services
Ultimate Medical Academy
High School Diploma -
Graduation Alliance Inc
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