Melissa Apple
New Albany,IN
Summary
Dynamic leader with a proven track record at Licar America, enhancing team productivity and customer satisfaction through strategic planning and process improvement. Skilled in staff management and complex problem-solving, I excel in creating efficient workflows and fostering employee motivation. Achieved significant improvements in operational effectiveness, demonstrating a commitment to excellence and a goal-oriented approach.
Overview
26
26
years of professional experience
Work History
Supervisor
Licar America (OL Frontal Solutions)
02.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Sales Associate
J and S Sportswear
10.2016 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cocktail Server
French Lick Casino
09.2011 - 10.2016
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
General Laborer
Paoli Inc
07.1998 - 08.2006
- Member of the Rapid Continuous Improvement team.
- Whitewood sander, drawer tracker, drawer fitter, pedestal tracker.
Education
Orleans Jr. Sr. High School
Orleans, IN05.1987
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Process Improvement
- Schedule development
- Priority management
Timeline
Supervisor
Licar America (OL Frontal Solutions)
02.2019 - Current
Sales Associate
J and S Sportswear
10.2016 - 01.2018
Cocktail Server
French Lick Casino
09.2011 - 10.2016
General Laborer
Paoli Inc
07.1998 - 08.2006
Orleans Jr. Sr. High School
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