Melissa Aragon
Salt Lake City
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Training and Development Specialist
Granger Medical Clinic
Taylorsville
07.2024 - Current
- Designed and implemented training programs for clinical staff development.
- Facilitated workshops to enhance employee skills and knowledge in healthcare practices.
- Collaborated with department heads to identify training needs and gaps.
- Coordinated onboarding processes for new hires within the medical clinic.
- Coached and mentored new hires on the job skills needed to succeed in their positions.
- Conducted assessments to identify areas of improvement for employees and managers.
Patient Service Representative
Granger Medical Clinic
West Valley City
08.2022 - 07.2024
- Assisted patients with appointment scheduling and confirmation at Granger Medical Clinic.
- Managed patient inquiries and provided information about services and procedures.
- Coordinated patient check-in and check-out processes to ensure smooth operations.
- Maintained accurate patient records in the electronic health record system.
- Handled insurance verification and clarified coverage details for patients.
- Liaised between patients and medical staff to resolve concerns promptly.
Front End Customer Service Associate
Walmart
West Valley City
06.2020 - 08.2022
- Assisted customers with product inquiries and service needs.
- Processed transactions efficiently at the point of sale.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained clean and organized store displays for optimal customer experience.
- Trained new associates on customer service protocols and store operations.
- Financial Services
Education
Kearns High School
Kearns, UTSkills
- Training program design
- Employee onboarding
- Compliance training
- Performance evaluation
- Clinical knowledge
- Healthcare coordination
- Excellent communication
- Problem solving
- Critical thinking
- Time management
- Detail oriented
- Bilingual (spanish,english)
Timeline
Training and Development Specialist
Granger Medical Clinic
07.2024 - Current
Patient Service Representative
Granger Medical Clinic
08.2022 - 07.2024
Front End Customer Service Associate
Walmart
06.2020 - 08.2022
Kearns High School